Red Hat Learning Subscription (RHLS) Standard FAQ Now Available

Latest response

We’ve developed the RHLS Standard FAQ to provide students with guidance on using the RHLS Standard portal. It can be downloaded at https://www.redhat.com/en/services/training/docs/rhls-faq. If you have suggestions on additional questions to add to this document, please let us know.

Responses

The FAQ does not cover the questions of how to take exams outside of US, I am interested on my exam options in the middle-east, I am in Saudi Arabia where there is not that many Red Hat exams taking places, nor any near by kisoks, what would be my options?

Hi Walid, thanks for your response. The exam options for RHLS Standard include individual and classroom exams in Europe, the Middle East, and Africa; and individual exams in North America. The specific options for each exam will be listed in your learning path.

If you aren’t able to visit the locations for individual (or classroom) exams in your region, please contact your regional training partner for additional guidance:

Europe, Middle East, and Africa: training-emea-role@redhat.com

North America: training_sales@redhat.com or 1-866-626-2994

Already discussing with RedHat EMEA. The expectation from my company is that things are mature; challenges should have been ironed out for a product that is in production. However, we feel the product RHLS220 is focusing on N. America. I hope in the next couple of months the situation changes, and have a clear roadmap for Europe, Middle East, and Africa. its a great product, so far I had it for less than a couple of weeks and I can see its potential especially where there are few Red Hat trainers and exams around such as in most countries in the Middle east.

I'm going to have to respectfully disagree. I've never seen, or used, a bug-free piece of software. It is a thing of myth and legend.

We keep a schedule of bi-weekly production updates for the Red Hat Online Training platform. If the issue is very severe, we can hot-fix it, but I think we're at a state where we don't run into these very often. Beyond the platform updates, we publish new course content as it becomes available, and do as-needed publications of updated courseware content to resolve typos and the like as they're reported, fixed, and verified.

While to some this likely looks haphazzard, software development has become an iterative, evolutionary process. DevOPS!

-Scott

Disagree with what Scott? I am a happy Red Hat customer. A strong believer in DevOps and feedback loops. I have not faced any severe issues so far. All can be resolved by restarting the vm or accepting the current latency ;-).

I would love to see some transparency and metrics, is not DevOps culture, automation, metrics among other things, would love to see a blog or slack channel with what updated were done to the content or issues resolved just to be aware.

Walid,

I write a monthly newsletter that is sent to subscribers. However, it's sent through our marketing team, which means that to receive it, you have to enable your Red Hat Customer Portal account communication settings to accept Red Hat Training & Certification e-mails.

This e-mail includes the classes that we've added to the catalog in the last month as well as generally announcing in "coming soon" those classes we feel are release imminent, but haven't released prior to the Newsletter publication.

I generally do an article on any changes or initiatives that we have under way. The UI changes to RHLS-Basic were in last month's Newsletter (or at least some information about them, in retrospect, I should have included some screenshotting as well). The migration we had underway this summer where we were coalescing our cloud providers for labs to a single provider. This month will be an article about the recent changes to the lab controls (Slight look/feel improvements, but the Reset command API call was updated and should now provide a better experience).

Generally, I don't provide down to individual bug-level updates, but tend to concentrate on larger pieces of work that would affect most or all customers. Is there really a desire on the part of the customer base to go deep? For example, this week we'll be fixing a render issue that affected some figures in some course books that caused some graphics to have their captions render as a ???. You guys really want that level of detail?

-Scott

Scott,

Do you maintain a changelog that openly available?

PixelDrift.NET Support,

No, we do not. Like I mentioned previously, it's not that we couldn't, more that, is it worth the effort? For example, last week, we published a change to how we store user preferences. If you're looking at the changelog, I think this item would be of little interest, in fact, would look like we're simply re-doing something that we already have. Which it is, but the reason we re-designed that thing was to enable some additional features we have in the pipe. Those additional features, when they hit, will be talked about places like the news letter. Here's another changelog entry: [US101023] Video Classroom PDF download fix * remove double poll * open into named window * open into popup window

This one is about how when you clicked 'download' for the course book in Video Classroom, that it would open up 2 browser tabs. Now the behavior is that it will open a single pop-up window. Our changelogs are lots of these types of things with very little on large features. Here is a sample of what I think is a really big feature (from about 3 weeks ago): [US99433] Create a centralized module or service for lab controls * Created a web component called rht-lab-controls that can be included anywhere it's needed * Now pulling in rht-styles as an npm module in order to Sass @import * Misc updates to rht-lab-controls npm module * Added lodash library to VTC static files * Modified .gitignore to ignore node_modules folder within lab controls

Again, I think the actual changelog entry isn't that compelling, even though the feature itself was a big change. This entry talks about us updating all our Online Training product applications to use a single interface for lab controls. Additionally, we re-worked the 'Reset' API call (which I notice is not in the developer's changelog entry) and we put all the diagnostic interface for labs in a hidden window (which you can access using the cloud icon under the lab system information). Josh also added a 'spinner' to indicate activity on the machines (again, lacking from his changelog entry). I happen to have a short article about this in our newsletter this month, where I provide the type of information that I think people using the product would be more interested in...

-Scott

Scott,

What happened to 'default to open'?, it's your corporate mantra.

It's not the 1990's anymore, when someone says 'Newsletter', most people hear 'corporate/marketing spam' (me included). If I want a technical overview of changes I go to (and skim) a changelog.

Perhaps opening the changelog would encourage those contributing to improve their commit messages?

PixelDrift.NET Support,

Nice troll with the 'corporate culture' card. I'm sorry you don't like my Newsletter. It's a shame because I actually put a fair amount of effort into it. :-(

-Scott

Scott, please send the URL you mention regarding the newsletter. I have a subscription to this by the way, should it just automagically reach my email inbox?

R. Hinton,

The Newsletter is cross posted on this blog:

Red Hat Services Blog

The password for the articles is rhls2016

Update It would probably help you guys if I didn't typo the password. It is now correct. -Scott

Thanks Scott, that password did not work for me. I have asked our account manager to add me to the subscription. may be they should provide this as an option during enrollment/the RHLS user options.

it is very good to know there are improvements as we go along. thank you for your support and efforts.

Thanks Scott!

Scott, respectfully, I'd disagree - there's at least one rpm I know of by Red Hat that hasn't suffered a bugzilla and with each version of Red Hat persists through the entire span of any given Red Hat Linux release, including all minor releases. It is installed on -every- instance of Red Hat Linux as well. The rpm is "basesystem" (ok, remember this is a bit of humor here)

Do you have the option to create sub-accounts under RHLS subscription ?

I would like to create multiple sub-accounts for my colleagues and they should be able to proceed with their career path. From the main account i should be able to see the status.

Jobin,

We do not currently have a feature like that in the product, but something that may fit the bill is on our roadmap. We're calling it "Manager Reporting". Essentially it's the ability for someone else to get a copy of another person's activity.

A few things have to happen before this new feature can hit, namely, producing customer-facing activity reports. RHLS-Standard already has some customer-facing reports that can be run from the "Report" tab. RHLS-Basic does not have this, but we're actively working on it now.

I'm in meetings this week where I hope to get a better idea of when this might be available for RHLS-Standard. As for RHLS-Basic, after customer-facing reporting is com pleted, we'll be adding in an account option that will allow someone to send a copy of their activity reports to another e-mail address. The intent would be that someone would opt-in to sending their reporting information somewhere else, and would tell us where that would be.

-Scott

that would be a great addition. same in here our management would like to have something similar. also report on lab hours usage would be great.

Just staring with the learning subscription, is there a way to download some training material/student book to study offline (during commute time...) between labs ?

Hi Mastchenko, You can download pdfs for any of the video classrooms. In RHLS Standard, you can find these courses in the catalog by filtering course type to "Video Classroom". Once you launch the course, the pdf download is available on the menu at the top left of the player.

I would like to see the non-video classroom courses such as CL110, CL210 and CL310 offer a downloadable PDF of the course material. I don't know about others on this forum but I paid for the RHLS Standard out of my own pocket and feel that we should be able to have offline copies of ALL the course materials.

Same here, I paid out of my own pocket and want to use my subscription time at the maximum, with a full time work and other obligation (university ...) often it's only during my daily commute or lunch break that I can spend time on it, being able to download course materials would be more helpful than a quick 'browser pages print' before leaving the office. Non video classroom courses material should be downloaded (pdf) the same way as the video classroom (watermarked ...)

Rex,

That is the not the first time that we've received a request for this feature. However, at this time, there are no plans to implement a feature like this. We will continue to enhance the Video Classroom portfolio of classes.

-Scott

Hi,

I'm a newbie in the Red Hat E-Learning Subscription Portal. Is there a chance to download the course book as PDF?

Thanks!

Best regards, Ercan

Hi Ercan, You can download pdfs for any of the video classrooms. In RHLS Standard, you can find these courses in the catalog by filtering course type to "Video Classroom". Once you launch the course, the pdf download is available on the menu at the top left of the player. Other courses don't have that feature at this time.

Hello: I just procured the RHLS Basic subscription (Standard is not available in India), and do have the following questions;

  1. Does a course need to be marked as completed, for me to attempt the corresponding exam, either at a TP site or via the kiosk model?
  2. Is there a limit of the number of exams I can attempt?
  3. Red Hat has COE exam pricing model i.e. from the 6th COE exam onwards, the cost of the ensuing exam(s) remain(s) basically the same. Would it be safe to assume that the same conditions would apply?
  4. Is there a published process on how a kiosk may be booked?

I do apologize if this is not the right forum for these questions, and would appreciate it if you could point me in the right direction.

Thanks, Arun

Hi Arun,

Please contact your regional training partner for help with these questions. The email for India is training-in@redhat.com.

Arun,

Does a course need to be marked as completed, for me to attempt the corresponding exam, either at a TP site or via the kiosk model?

In RHLS-Standard, a course must be completed to 90% before the associated exam becomes available. The reason behind this is that in RHLS-Standard, some amount of exams are included in the product and we want customers to set themselves up for success by taking and being proficient with the course content meant to help prepare them for the exam. As an RHLS-Basic customer, you will be purchasing the exams separately. Because the exam is separate from your subscription, there would be no requirement on when you could purchase or schedule your exam. But I would recommend waiting until you are close to finished with a class. You will also want to review the Exam Objectives (published on the exam page on redhat.com) to ensure you are familiar and comfortable with all the potential exam topics prior to taking the exam.

Connie's suggestion to contact your regional Red Hat Training Provider or partner is the same advice I would give for your pricing and booking process questions.

Hello, I have a learning subscription, standard. my progress is not synchronized, so I have a lot of completed courses but everything show 0% + I cannot book any exam :/ support said It should be dobe without problem, but no it's not !

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