How do you force full screen video in Chrome or Safari for Learning Subscription video classes?

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When I am watching video classroom content the screen is too small. There is an icon, double outward arrows, which denote maximizing the screen but it does go to a full screen. I have attached a screen shot showing the size of the presentation vs the total screen size. On a 13" laptop this is just too small to work with.

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Hi Shawn,

Have you opened a support case with this issue? If not, definitely the right place to start. https://access.redhat.com/support/cases/#/case/new

Set the product to "Red Hat Online Learning" and the case will be routed to the right support folks. Also, I don't see a screenshot here, but definitely upload that as part of the case you open. You'll have to upload it through the portal as the case system won't accept attachments via an e-mail.

-Scott

Scott McBrien Technical Product Manager, Red Hat Online Training

Scott,

I updated my case #01686074.

What I have found is that authenticating and streaming through training-lms.redhat.com gives the option to full screen but it does not work. If I stream through rol.redhat.com I can utilize the full screen option no matter what browser or OS I am on.

I am not sure what the root cause is and if this should be logged as a bug. For the time being I am able to access the content I want in full screen. I do not have the dashboard that training-lms.. provides but I am more worried about content delivery right now vs navigation.

Scott, I did open a support case on Monday.

I have tried this on OSX, IOS, Windows 10, and Fedora 24 and all have the same behavior. The engineer assigned to the case is using Fedora 21 and posted a screen shot where he is able to engage full-screen mode. At this point, I am not sure but it is clearly something I am missing in my setup; I would guess it is a codec.

Case #01686074

Shawn, I've posted an update to your support case.

You may have noticed that it took a few days to get a response through the community, and yet a much faster response through opening a support case. The support folks for Red Hat Training don't monitor the community. We have a couple of moderators who graciously volunteer some of their time (like Connie) to help out here.

The Support Team, in addition to their own diagnostic experience, has a process to engage additional resources from our engineering team or myself. Also we have an established, albeit sometimes slow, mechanism for tracking engineering related cases so that we can move them towards completion.

My hope is that Community turns into peer to peer discussion and assistance, but if you're having problems or want a response from Red Hat, you should open a Support Case. :-)

-Scott

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