Red Hat and Azure Stack: Frequently Asked Questions

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What are the support policies for Azure Stack?

See the following statements for Azure Stack support policy details.

Support Statement for Red Hat Enterprise Linux on Azure Stack:

Red Hat supports the Red Hat Enterprise Linux Guest OS with collaboration from Microsoft through Integrated support. Refer to What Red Hat products are supported on Azure Stack? for a list of Red Hat products supported on Azure Stack.

Customers are required to have appropriate support agreements (Standard, Professional Direct, and Premier – see FAQ – in place with Microsoft and Red Hat to enable Integrated Support.

Customers are required to have a valid support contract with Azure Stack OEM vendors in place. Microsoft facilitates support transfer when the issue is related to OEM hardware.

Refer to Azure Support Plans for more information on Azure Support plans and SLAs.

Refer to Red Hat Support offerings for more information on Red Hat support.

Azure Stack Development Kit (ASDK) is provided only through forums.
Differences in running RHEL on Azure Stack and Azure are documented in this Azure Stack Knowledgebase article.

Support Statement for OpenShift Container Platform on Azure Stack:

Red Hat supports the Red Hat OpenShift Container Platform running on the Red Hat Enterprise Linux Guest OS with collaboration from Microsoft through Integrated support. Refer to What Red Hat products are supported on Azure Stack? for a list of Red Hat products supported on Azure Stack.

Customers are required to have appropriate support agreements (Standard, Professional Direct, and Premier – see FAQ – in place with Microsoft and Red Hat to enable Integrated Support.

Customers are required to have a valid support contract with Azure Stack OEM vendors in place. Microsoft facilitates support transfer when the issue is related to OEM hardware.

Refer to Azure Support Plans for more information on Azure Support plans and SLAs.

Refer to Red Hat Enterprise Linux (RHEL) on Azure Stack for RHEL-specific support on Azure Stack.

Refer to OpenShift Container Platform Deployment Template for Azure Stack for details and limitations when deploying OpenShift Container Platform on Azure Stack.

Microsoft servicing policy for Azure Stack integrated systems:

Refer to the Azure Stack servicing policy for policy details regarding Azure Stack integrated systems.

What Red Hat products are supported on Azure Stack?

The following products are supported on Azure Stack.

  • Red Hat Enterprise Linux (RHEL) 7.1 (and later)
  • OpenShift Container Platform 3.9, 3.10, and 3.11

How do I install RHEL on Azure Stack?

To install RHEL on Azure Stack, refer to Provisioning a Red Hat Enterprise Linux 7.1 (or later) Virtual Machine for Azure Stack.

What type of subscription is required for RHEL on Azure Stack?

When a VM is provisioned on Azure Stack, customers attach an unused RHEL 7 Server subscription using Red Hat Subscription Manager.

Can existing Red Hat Cloud Access customers unregister a Cloud Access subscription and move it from Microsoft Azure to Azure Stack?

Not currently. Contact your Red Hat representative for additional information.

Can I migrate an On-Demand Marketplace RHEL image to Azure Stack?

No. There is currently no supported migration path for Microsoft On-Demand Marketplace RHEL images to Azure Stack environments.

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