How to Engage Red Hat for Issues in Microsoft Azure

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Overview

Microsoft and Red Hat are working together to provide integrated support for your hybrid cloud. Integrated support is a collaborative support agreement between Red Hat and Microsoft. Customers using Red Hat products on Microsoft Azure are mutual customers, so both companies are united to provide the best troubleshooting and support experience possible.

When do I access integrated support?

You can engage Red Hat support directly. If the Red Hat Support Engineer assigned to your case needs assistance from Microsoft, the Red Hat Support Engineer will collaborate with Microsoft directly without any action required from you. Likewise on the Microsoft side, they have a process for directly collaborating with Red Hat Support Engineers.

Integrated support workflow

The following graphic depicts Red Hat and Microsoft's integrated support workflow when using Red Hat products on Microsoft Azure.

Integrated Support workflow

See http://aka.ms/redhat for more details.

What happens after I file a support case?

Once the Red Hat support case has been created, a Red Hat Support Engineer will be assigned to the case and begin collaborating on the issue with you and your Microsoft Support Engineer. You should expect a response to the issue based on Red Hat's Production Support Service Level Agreement.

What if I need further assistance?

Contact Red Hat Support for assistance in creating your case or with any questions related to this process. You can view any of your open cases here.

How do I engage Microsoft for support for an Azure platform issue?

If you have support from Microsoft, you can open a case using whatever process you typically would follow. If you don’t have support with Microsoft, you can always get support from Microsoft here.

How do Microsoft Azure customers access the Red Hat Customer Portal

In order to access the Red Hat Customer Portal, you would need to link your Microsoft and Red Hat accounts together. Please see this article on how to link your accounts together.

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