Moving Portal User Accounts between organisations.

Latest response

Is it possible for a Red Hat user account to be associated/unassociated/moved between organisations?

The reason I ask is that I currently have two accounts: one for me as an individual with my Red Hat Certifications (but no Red Hat subscriptions) and one as a member of an organisation that has Red Hat subscriptions. The second account allows me to participate in the community (and improve my reputation) however if I move jobs this account (and points) would be lost.

If not possible could this be added in the future?

Thanks.

Responses

I'm on my third or fourth account due to the way support contracts get handled with my primary client. Basically, contact your account rep, directly, and see what they can do to help you consolidate things. Also, RedHat person that oversees the discussion forum (David Powles) has proven to be helpful with the periodic consolidations I've had to have done for me.

This is hardly an ideal way of working. I would have thought that since individuals (not organisations) would be logging in to Red Hat certification central/customer portal that the user account would be the important object with the organisation being an associated attribute. Unfortunately it currently seems to be backwards at present.

Sadly, Red Hat isn't the only one riding that train. Worse, vendors who didn't used to be that way seem to be moving that way, too. For example, I now have several Cisco accounts, a couple Symantec accounts (Veritas had the decency of making it easy to keep things easily consolidated) - and, the first one I ran into this with, VMware.

I guess companies like maintaining overly-large databases of stale profiles.

That said, Red Hat had previously indicated they were trying to fix things. So, "maybe some day".

/me shrugs

Ranjit, we're definitely aware that this is a problem for some of our users. As Tom indicated above, we have plans to resolve this in future, but they do require some major infrastructure updates.

Thanks David, I look forward to seeing this in the (hopefully near) future. It's good to know that Red Hat are at least trying to move in the right direction.