Red Hat Subscription Management Migration FAQ

Updated -

Table of Contents

General

What is going on?

Red Hat has shut down the RHN UI. If you have not transitioned to RHSM yet, you need to do so to continue receiving support for your subscriptions. You will no longer receive updates if the system was not registered prior to the shut down or if there were problems with the system. Satellite systems will no longer be able to register, activate, or sync to RHN Hosted and will need to use RHSM to do so.

What happens to systems that are still registered directly to RHN?

Systems that do not need any additional support continue to receive all updates. However, systems that need tech support but are still registered to RHN need to migrate in order to continue receiving support.

What happens to new systems that attempt to register to RHN?

After October 31, Red Hat will prevent all new registrations to RHN.

What steps do I need to take?

The steps you need to take depends on the subscription services you are currently using. Migration steps for different scenarios are available through the RHSM product page.

Will systems that have not migrated be able to get updates?

Systems that have not migrated will continue to receive updates until March 2018. Satellite systems will no longer be able to register, activate, or sync to RHN Hosted and need to use RHSM to do so.

Where can I find downloads for products that have been decommissioned or are otherwise unsupported?

Security Advisories, Bug Fixes, and Enhancements for Unsupported Products

Can I still receive technical support on my systems that have not migrated from RHN post shutdown?

In order to receive support on a system that is registered to RHN, you must migrate to RHSM. Migration steps for different scenarios are available through the RHSM product page. Customer Support can no longer support systems still using RHN, but Red Hat is happy to assist with migrating if necessary.

How do I see the systems I have registered to RHN?

The Red Hat Network (RHN) System List Exporter lab can retrieve a list of all the systems still registereed to RHN on your account. You can use this list to help identify which systems still need to migrate. Systems registered to RHN need to migrate to RHSM to continue receiving support and updates.

The systems overview page displays all systems currently still registered to RHN.

Alternatively, you can refine the system search results to systems registered to RHN that are still checking in by defining the parameter 30 days since last check-in.

I am a reseller or ISV how will this impact my customers?

If you have customers that are using RHN to keep systems updated they will need to migrate to RHSM.

Using RHSM

What features are available in RHSM?

What subscription management services are offered by RHSM?

How do I get errata?

How do I get errata notifications from Red Hat Subscription Management?

How do I register a system?

# subscription-manager register --username <username> --password <password>

How can I get valid subscriptions for virtual machines?

Setting up virt-who before migrating to RHSM

How do I verify updates are being applied in RHSM?

# yum history list
# yum info [ID]  

APIs

When will the API shut down in RHN?

We are targeting 2018 to end API access for RHN.

Following the UI shutdown in July 2017, Red Hat will block new systems from registering to RHN beginning Oct. 31, 2017. Beginning March 31, 2018, Red Hat will also block systems that are still checking in from updating, as well as shut down access to all APIs including security patching.

In the meantime, we are building out a robust support for APIs in RHSM and the documentation to support them.

Is there a command line tool to find out list of current registered systems and current users?

There are some upstream APIs available. We are targeting the end of October 2017 to have official documentation outlining what APIs are available.

Is there an API command that lists inactive systems present in an RHSM group?

Yes, in the list Inactive SystemsInGroup.

Is there an API command that lists systems still checking in to RHN?

List current registered machines and current users in RHN from command-line

How to list inactive systems present on Red Hat Network using Web-API?

Satellite

How does this impact my Satellite?

Important Changes Coming to Red Hat Satellite 5

Preparing Satellite 5 systems for Red Hat Network's End of Life

Am I being forced to update to Satellite 5.8?

No. However, if you want to continue to access Satellite 5 Extended Life Cycle, you need to upgrade by early 2019.

Do I have to take any action at the Satellite client level, or does communication need to be accessed using classic tooling (e.g.,ranregister/rhnregks instead of subscription-manager)?

If you are using Satellite 5.6 or 5.7, you need to take action before the RHN shutdown even if you plan to stay with Satellite 5.6 or 5.7.

If you apply the errata that allows the RHSM support, will it break the current non-RHSM setups?

No. The erratum just enables you to connect to RHSM. It does not disable RHN.

If we switch Satellite 5.6 from RHN to RHSM, should the clients connected to the Satellite be migrated to RHSM all at the same time?

The clients won't see any effect. Client system registration and communication to the Satellite 5 server will continue to use RHN tooling.

Is there any content you are deprecating in RHN and not moving into the new CDN?

Effectively, EOL products, products that aren't supportable (e.g., RHEL 3). That being said, we do realize some customers need to maintain inventory even if they have very old systems. If that's important to you, talk to your account team so we can see if we can at least register to keep inventory.

When we move Sat 5.6 to RHSM are we required to have virt-who contact from Satellite to all hypervisors like Sat6 requires? Or does the RHSM change not require any Satellite-Client changes?

We are only allowing the ability for the Satellite server to activate, register, and sync in Satellite 5.6. It does not affect any other changes.

So if the erratum is applied is there a manual step you have to take to enable using RHSM?

Preparing Satellite 5 systems for Red Hat Network's End of Life

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