As a customer how does Red Hat support me when I use third party components?

Third-party (aka 3rd party) components include: software, drivers, hardware, hypervisors, and guest operating systems.

The value of the Red Hat Ecosystem
Our customers realize the best support experience when using only components from our robust ecosystem of supported enterprise hardware, software, and cloud and service providers. Using Red Hat software with un-supported components introduces significant risk to your environment and can make problems difficult to diagnose.

For additional information on the strength, value, and protections of Red Hat’s ecosystem and certification programs see the Red Hat Subscription Value page and visit the Red Hat Ecosystem Catalog to view certified and supported third party components.

Red Hat Support Policy regarding third-party components

When Red Hat DOES NOT suspect that the third-party component is involved in the issue, the normal Scope of Support and Red Hat SLA applies.

When Red Hat suspects that the third-party component is involved in the issue:

• If the third-party component IS supported, as indicated in the Red Hat Ecosystem Catalog, Red Hat will collaborate as needed with our ecosystem partner to troubleshoot the issue.

• If the third-party component IS NOT supported, as indicated in the Red Hat Ecosystem Catalog, customers will be asked to reproduce the issue on a supported component in order to bring the issue back into a supported state.

• If the third-party component IS NOT supported, as indicated in the Red Hat Ecosystem Catalog, and the customer is unable to reproduce the issue on a supported component, the customer will be directed to the third party.

The following table provides a quick summary of our support policy for third-party components.