How to open a PROACTIVE case for patching or upgrading Red Hat OpenShift Container Platform

Solution Verified - Updated -

Issue

  • Upgrading production Openshift Container Platform clusters.
  • How to open a case to notify Red Hat of upgrades taking place so appropriate resources are available?
  • What information is useful for Red Hat support when opening a proactive ticket for weekend or after hours work?

NOTE: For new installations is not necessary to create a proactive case, for those situations, simply raise a regular support ticket if any problem arises, please also note that new installations can't be considered severity 1 (urgent) accordingly with our Red Hat Support Severity Level Definitions, thanks for your understanding.

Environment

  • Red Hat Openshift Container Platform

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