- Red Hat Enterprise Linux 7
- Red Hat Enterprise Linux 5
- Red Hat Enterprise Linux 6
- Red Hat Enterprise Linux 4.6 or later 4.x
- Red Hat Enterprise MRG
- For System Is Not Booting cases
- Follow the directions in: "How to generate sosreport from the rescue environment" for cases where the system is not booting or does not stay running long enough to generate a sosreport via normal means.
- For Azure Virtual Guests
- Follow the directions in: "How to Create a Microsoft Azure Virtual Machine sosreport and Submit the Report to Red Hat" for Azure virtual guests.
- How to generate a
- If the file is a large and you are having difficulty uploading it, see the following document for options on how to deal with large files, see following knowledge document:
- What is a
- How to collect system log files, configuration details and system information from a Red Hat Enterprise Linux system to provide to Red Hat Technical Support for analysis.
- I am opening a service request with Red Hat Technical Support for technical assistance. What data I have to provide for initial analysis of my system?
- How to install the package containing sosreport
- What to do if a sosreport hangs
- Side effects of sosreport
What is a sosreport:
sosreport command is a tool that collects configuration details, system information and diagnostic information from a Red Hat Enterprise Linux system. For instance: the running kernel version, loaded modules, and system and service configuration files. The command also runs external programs to collect further information, and stores this output in the resulting archive.
The output of
sosreport is the common starting point for Red Hat support engineers when performing an initial analysis of a service request for a Red Hat Enterprise Linux system.
How to run sosreport:
sos package has been installed, issue the following command to run sosreport:
- Note: sosreport requires root permissions to run.
- Hangs: sosreport can take a long time to run, but if the command is not completing/hung: follow the steps in What to do if sosreport hangs.
- If you get "command not found" error, verify
sospackage has been installed and installation has no errors.
The command will normally complete within a few minutes on Red Hat Enterprise Linux 6. Older versions may take longer to complete. Depending on local configuration and the options specified in some cases the command may take longer to finish. If you are concerned about the run time of the
sosreport command contact your Red Hat support representative for assistance.
sosreport will generate a compressed a file under
/tmp (for RHEL6 and earlier) or under
/var/tmp (for RHEL7 and later). Different versions use different compression schemes (
xz). The file should be provided to your support representative (normally as an attachment to an open support case).
The size of the archive varies depending on system configuration and any optional sosreport features that are enabled (for example specifying the "
all_logs" option of the general module to collect all syslog log files may greatly increase the size of the archive).
If the collected sosreport file is too big to upload to the case, it could be uploaded to the Red Hat ftp dropbox.redhat.com site.
To avoid the need to enter user and account information interactively the command may be run in batch mode by use of the
--batch option. In this case user information is obtained from the system RHN configuration files:
# sosreport --batch
The sosreport command has a modular structure and allows the user to enable and disable modules and specify module options via the command line. To list available modules (plug-ins) use the following command:
# sosreport -l
To temporarily turn off a module:
Include it in a comma-separated list of modules passed to the
For instance, to temporarily disable both the
amd modules (if broken):
# sosreport -n kvm,amd
Individual modules may provide additional options that may be specified via the
-k option. For example on Red Hat Enterprise Linux 4 and 5 installations the sos
rpm module collects "
rpm -Va" output by default. As this may be time-consuming the behavior may be disabled via:
# sosreport -k rpm.rpmva=off
Running sosreport on RHN Proxy Server
To capture more detailed information on RHN Proxy Server, run the following command:
# sosreport -o rhn
1. Red Hat Enterprise Linux 4.5 and earlier include the older
sysreport command for creating diagnostic archives. If possible update your system to the
sos package included in later releases however sysreports may still be submitted to Red Hat if needed What is a sysreport and how to run it in Red Hat Enterprise Linux?
sos package in Red Hat Enterprise Linux 4 and 5 also includes the
sysreport command. This is a symbolic link provided for backwards compatibility:
# ls -l /usr/sbin/sysreport lrwxrwxrwx 1 root root 19 Nov 3 2008 /usr/sbin/sysreport -> /usr/sbin/sosreport
To use the original (legacy) version of the sysreport script on these installations use the
This utility will go through and collect some detailed information about the hardware and setup of your Red Hat Linux system. This information will be used to diagnose problems with your system and will be considered confidential information. Red Hat will use this information for diagnostic purposes ONLY.
sos package must be installed in order to run the
sosreport command. The package is part of the default group and will be installed automatically on most systems. You can check to see if the
sos package is installed and whether there is any problems with the installation using the following command:
# rpm -qa | grep sos sos-3.2-35.el7_2.3.noarch << sos package is installed # rpm -V sos << run verification on installed package #
If for any reason the package is not present you will receive errors when attempting to run the command such as:
# sosreport -bash: sosreport: command not found
sos package, including the
sosreport command, must be manually installed using the following steps:
Red Hat Enterprise Linux 5 and later
If the system is registered with RHSM, use the
# yum install sos
If the system is not registered with RHSM, the
sospackage can be downloaded from the RHN website or found on the installation CDs or DVD. The rpm command may be used to install the package on any version of Red Hat Enterprise Linux:
# rpm -Uvh sos-<version>.noarch.rpm
Red Hat Enterprise Linux 4 Update 6 or later
If the system is registered with Red Hat Subscription Manager (RHSM),
soscan be installed using the
# up2date sos
What to do if sosreport hangs:
RHEL5 Warning: If running on RHEL5, background the sosreport process (ctrl-z) before killing it via its PID. Otherwise you may encounter the issue documented in KCS#55275
Disk Space Issues: If sosreport fails due to "No space left on device"
Verify there is enough space on the filesystem containing
/tmpand free additional space if needed:
# df -h /tmp Filesystem Size Used Avail Use% Mounted on /dev/mapper/vg_ren-lv_root 50G 49G 1M 99% /
Or, Generate sosreport to an alternative location
If there is any space constraints in /tmp, it is possible to force sosreport to an alternative location.
# sosreport --tmp-dir /path/to/another/volume
See reference: "How do I make sosreport write to an alternative location?"
Hangs: The sosreport may have hung because of a specific plugin
You can show all available sosreport plugin modules via:
Try to determine which plugin it is hanging on.
Increase verbosity sosreport -vvvv
If a plugin times out or last plugin does not finish, rerun the sosreport and skip that plugin:
sosreport -v -n <plugin_name>
For example, to exclude the block and filesys plugin modules:
sosreport -n block,filesys
strace it and once you determine which plugin it is hanging on, exclude it via above.
Other: Otherwise, instead of collecting the failure sosreport, a manual report may be created by running the following script. Note this will only be a portion of what is collected in a standard sosreport.
rm -Rf /tmp/$(hostname)_hungsos 2> /dev/null mkdir /tmp/$(hostname)_hungsos cd /tmp/$(hostname)_hungsos uname -a &> uname cat /proc/cmdline &> cmdline cat /proc/sys/kernel/tainted &> tainted chkconfig --list &> chkconfig date &> date df &> df dmesg &> dmesg dmidecode &> dmidecode lls -lahR /boot &> ls_lahR.boot lls -lahR /dev &> ls_lahR.dev cat /proc/scsi/scsi &> proc_scsi_scsi free &> free sar -A &> sar.out hostname --fqdn &> hostname ifconfig &> ifconfig lsmod &> lsmod lspci &> lspci cat /proc/mounts &> mount netstat -tlpn &> netstat ps auxww &> ps ulimit -a &> ulimit uptime &> uptime cat /proc/meminfo &> meminfo cat /proc/cpuinfo &> cpuinfo mkdir etc cd etc cp /etc/fstab . cp /etc/cluster/cluster.conf . &> /dev/null cp /etc/security/limits.conf . cp /etc/redhat-release . cp /etc/sysctl.conf . cp /etc/multipath.conf . &> /dev/null cp /etc/modprobe.conf . &>/dev/null mkdir modprobe cd modprobe cp /etc/modprobe/* . -R &> /dev/null cd /tmp/$(hostname)_hungsos/etc mkdir sysconfig/network-scripts -p cd sysconfig cp /etc/sysconfig/* . -R cd /tmp/$(hostname)_hungsos mkdir var/log -p cp /var/log/message* var/log -R cd /tmp/$(hostname)_hungsos rpm -qa &> rpm-qa rpm -Va &> rpm-Va #this command may take a while to run cd /tmp tar --remove-files -cvjf /tmp/hungsos.$(hostname)_$(date +%Y%m%d%H%M%S).tar.bz2 ./$(hostname)_hungsos rm -Rf /tmp/$(hostname)_hungsos 2> /dev/null ls -ltr hungsos.$(hostname)_*.tar.bz2 | tail -1
- Collecting sosreport manually
- If all else fails and it is not possible to generate sosreport at all, the following solution goes over collecting the files manually see
Side effects of sosreport:
- Red Hat Enterprise Linux
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