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  • Explore certified partner solutions with the new Red Hat Certification Catalog

    Authored by: Mike Amburn

    Today, we are excited to announce the addition of a new Red Hat Certification Catalog to the numerous resources within the Customer Portal.

    Red Hat collaborates with hundreds of companies that develop hardware, devices, plug-ins, software applications, and services that are tested, supported, and certified to run on Red Hat technologies. Empowered with the new Red Hat Certification Catalog, you can explore a wide variety of partner solutions to:

    Our ecosystem of thousands of certified partner solutions continues to expand with each new release of Red Hat products, and the new catalog has been designed with you (our customers) in mind. Using the new Red Hat Certification Catalog, you can find hardware and cloud providers that are certified to run our latest product releases such as Red Hat Enterprise Linux 7 or Red Hat Linux OpenStack Platform 5. Furthermore, you can use the new catalog to find a public cloud provider certified to offer the latest version of Red Hat Enterprise Linux within a specific region or supporting a specific language.

    Check out the new Red Hat Certification Catalog for yourself today, available via Certification in the navigation, to be equipped with the best combination of Red Hat technologies and certified partner solutions.

    Posted: 2014-07-14T21:00:01+00:00
  • Red Hat Customer Portal Wins Association of Support Professionals Award

    Authored by: Kyle Benson

    We're excited to announce that for the fourth consecutive year, the Red Hat Customer Portal has been named one of the industry’s "Ten Best Web Support Sites” by the Association of Support Professionals (ASP). ASP is an international membership organization for customer support managers and professionals.

    The "Ten Best Web Support Sites" competition is an awards program that showcases excellence in online service and support, and this year we were honored alongside other technology industry leaders including Cisco, Google Adwords, IBM, McAfee, Microsoft Surface Support, and PTC. Winners were selected based on performance criteria including overall usability, design and navigation, knowledgebase and search implementation, interactive features, and customer experience.

    Since receiving our ASP award last year, we've been working diligently to improve our user experience even more. Armed with both customer and ASP feedback, we have enhanced our portal navigation and added features to better help customers find what they need, how and when they need it. The Customer Portal team's focus on analytics has brought rapid development and change. Using email and website statistics, A/B testing, and customer feedback, we are doing everything we can to better understand how our subscribers are using the portal.

    While we're honored to receive the ASP award again, we're committed to continued innovation and improvement to give our customers the best experience. That commitment is evidenced by our most recent addition, the Certification Catalog, which unifies Red Hat certifications into a single platform and allows users to find certified hardware, certified third-party software solutions, and certified public cloud providers for their specific environment.

    Learn more about the ASP award:

    Posted: 2014-07-14T19:21:28+00:00
  • Red Hat Enterprise Linux 7 is here: new improvements to downloads, product page, and doucmentation

    Authored by: Kyle Benson

    With the upcoming release of Red Hat Enterprise Linux 7 on Tuesday June 10th, we've improved several things for our customers to provide the best experience yet.

    Two new ways to download a product- A product page download section, and a revamped downloads area:
    A refined getting started guide, using icons to help prep and set expectations for a basic deployment of RHEL 7
    Curated content for user tasks to help customers accomplish their most important tasks
    A redesigned look and feel to the docs, including removal of the html-single and epub format

    A draft of the page can be seen here: https://access.redhat.com/site/products/red-hat-enterprise-linux-7. At launch, this page will replace the existing RHEL product page at this URL https://access.redhat.com/site/products/red-hat-enterprise-linux

    New Downloads:
    There are two new ways to download RHEL now:

    • The product page tab for Downloads

    • A new downloads page leading to a new application:

    As of today, all versions of Red Hat Enterprise Linux are available here.

    New Get Started:
    We've also introduced a new getting started guide for RHEL 7, with simplified requirements and steps.

    Curated Content:
    We've also tried to reorganize our content by some of the most common tasks our customers read about. By looking at documentation trends, we've organized our resources based on what our customers have shown us is high priority. From there, we worked to display and organize different types of content to help them quickly learn about all the benefits available in RHEL 7.

    Documentation Changes:
    We've also changed how we handle documentation in a few ways. In order to improve upon our documentation by adding comments, and future enhancements, we've removed the html-single and epub formats. We did this because we really want to take this opportunity to focus on the html version and do what we can do improve that experience in the future.

    Additionally we've set PDF documentation to require a login. While this may be an adjustment for some users, we believe that we'll be able to offer a much better experience with future improvements focusing on html.

    We're really excited about these changes, and would love to hear back about what we can do to make your experience even better.

    Posted: 2014-06-09T20:33:19+00:00
  • Introducing comments for documentation

    Authored by: Kyle Benson

    We're excited to announce the new ability to comment on new documentation within the Customer Portal. This is live and available today and we'll begin to roll this out for future documentation releases as well. For an example see the Red Hat Enterprise Linux 7 Release Notes.

    Several months ago we introduced a survey for our documentation to gather feedback from the people who use it the most. With this most recent release we wanted to take that a step further, as we felt it was really important to source feedback from customers as quickly as possible. If there is something wrong or confusing, we want to know. Having the ability to do this in the moment allows us to really see what people might be struggling with, and offers an immediacy we don't always receive with surveys. We've received good feedback in the past on our solutions, articles, and videos this way and extending our community efforts to documentation made perfect sense.

    We really hope that people find this new feedback method for documentation helpful. Our documentation teams will be reviewing and responding to comments directly and are excited to get feedback from the people who best help us measure our successes and improve in the future.

    Posted: 2014-05-27T16:59:17+00:00
  • At the Summit? Visit the Customer Experience Booth!

    Authored by: Karl Abbott

    At the Summit? Stop by the Customer Experience booth and do the following:

    • Talk to Red Hat Support Engineers about your technical issues, upcoming products, or anything else you can think of!
    • Enter our tech challenge for a chance to win a pair of Bose QC-15 noise canceling headphones. Interested in further details? Swing by the booth!

    Not sure where our booth is? From the main entry point to the Moscone Center South on Howard Street, simply walk in and instead of getting on the escalators, look for the stairwells that are between the escalators. Our stairwell is right across from the Cool Stuff Store -- walk down the stairs and you won't be able to miss us!

    Posted: 2014-04-15T22:36:45+00:00
  • Moscone Center Gearing up for Red Hat Summit!

    Authored by: Karl Abbott

    Sitting here at the Moscone Center in San Francisco, one can sense a palpable excitement for the upcoming Red Hat Summit! Keynotes begin tonight and the customer experience booth opens at 5pm. Come on by and take our skills test to see how you do.

    Not in San Francisco? Don't worry, head on over to http://www.redhat.com/summit/ and live stream the keynotes tonight starting at 6:30pm PDT / 9:30pm EDT / 1:30am UTC. Too late in the evening for you? The keynotes will be recorded and those are usually posted to http://www.redhat.com/summit/ once they are available.

    Posted: 2014-04-14T20:21:07+00:00
  • Changes to the Customer Portal

    Authored by: Kyle Benson

    The latest release of the Customer Portal offers a few new changes with regard to content and our navigational layout that we’re really excited about.

    We recently introduced new product pages that serve as centralized locations for you to find all available resources in relation to a product. These pages offer direct access to our knowledge, documentation, videos, discussions, and more. We're happy to announce that we now offer pages for all of Red Hat's currently supported products.

    We've also worked to provide product specific Get Started guides, and we will be releasing even more of these in the coming months. These guides are designed to offer succinct, basic instructions for customers who are new to their product.

    For more advanced users, check out the recommended content on the Overview page. You can see that we've highlighted some reference architectures, where available. These guides offer in-depth, deployment-ready use cases and are a great resource for advanced deployments. For more papers like that, be sure to check out all our other reference architectures.

    Our navigation has been slightly tweaked with this release as well. Now when selecting the Products view, you can easily see all our products broken out into categories. This should help you find products more easily based on technology categories. For those who prefer an alphabetical listing, we’ve offered a new view that can be selected from the drop-down located at access.redhat.com/site/products.

    We’ve also made some slight changes to the Support tab. We took feedback that documentation was difficult to find, so we’ve placed that immediately below the Support drop-down. Additionally, we’ve consolidated Support Policies and Support Programs into a single category.

    We're really excited about these changes because we believe these new pages and our updated navigation will enrich your online experience. We would love to hear your feedback on these changes, so please leave us a comment to let us know what you think!

    Posted: 2014-04-04T13:50:34+00:00
  • Welcome to the New Customer Portal Blogs!

    Authored by: Henry Hutton

    With this latest site release for the Red Hat Customer Portal, we're adding a new blog feature that we're very excited about. These blogs give us the ability to provide a unique channel of information and interaction to you, our customers. You'll have the opportunity to stay up to date on our various products and services, and we encourage you to share your ideas and suggestions with our various Red Hat contributors.

    The initial set of Customer Portal blogs covers areas such as security, performance, our new Access Labs area, and, of course, the Customer Portal itself. Over time, we'll introduce more blogs and contributors to widen the scope and reach of the information that you want to hear.

    Here are some initial blog posts that you might find interesting:

    Introducing Access Labs! by Andrew Hecox: With exciting new developments to enhance your success with our products, our Access Labs are a new way for Red Hat engineers to quickly deliver tools to help improve performance, troubleshoot issues, identify security problems, and assist with any other issue we see customers experiencing in their IT environments.

    The Right Performance Tool for the Task by Will Cohen: Will writes about his
    Performance Measurement Cookbook and his efforts to make it easier for people to measure and understand machine performance. Rather than being focused on the tools themselves, the cookbook tasks (or recipes) are focused on how to get the data that you need to better understand what is happening on your system.

    New SELinux Feature: File Name Transitions by Dan Walsh: In this blog post, Dan highlights the new Red Hat Enterprise Linux 7 feature to make labeling files easier for users and administrators, resolving one of the biggest issues with SELinux where initial creation of content by users and administrators can sometimes get the wrong label. The goal is to prevent the accidental mislabeling of file objects. Dan will be talking about many of Red Hat's security-related topics in our new Red Hat Security blog.

    Upcoming Improvements to Customer Portal Navigation by Kyle Benson: Changes are coming to the main Customer Portal navigation menu to improve your experience in accessing the information, software, and services that are important to you.

    We encourage you to follow these blogs to keep informed about what's going on here at Red Hat, including our ongoing efforts to exceed your expectations with our products and services. Log in today and join the conversation, and please share your ideas regarding what you would like to see us discuss in these new blogs!

    Posted: 2014-04-03T22:10:28+00:00