We're excited to announce that for the fourth consecutive year, the Red Hat Customer Portal has been named one of the industry’s "Ten Best Web Support Sites” by the Association of Support Professionals (ASP). ASP is an international membership organization for customer support managers and professionals.
The "Ten Best Web Support Sites" competition is an awards program that showcases excellence in online service and support, and this year we were honored alongside other technology industry leaders including Cisco, Google Adwords, IBM, McAfee, Microsoft Surface Support, and PTC. Winners were selected based on performance criteria including overall usability, design and navigation, knowledgebase and search implementation, interactive features, and customer experience.
Since receiving our ASP award last year, we've been working diligently to improve our user experience even more. Armed with both customer and ASP feedback, we have enhanced our portal navigation and added features to better help customers find what they need, how and when they need it. The Customer Portal team's focus on analytics has brought rapid development and change. Using email and website statistics, A/B testing, and customer feedback, we are doing everything we can to better understand how our subscribers are using the portal.
While we're honored to receive the ASP award again, we're committed to continued innovation and improvement to give our customers the best experience. That commitment is evidenced by our most recent addition, the Certification Catalog, which unifies Red Hat certifications into a single platform and allows users to find certified hardware, certified third-party software solutions, and certified public cloud providers for their specific environment.
Learn more about the ASP award:
- ASP's 2014 press release: http://www.asponline.com/14announcement.html
- Red Hat's press blog: http://www.redhat.com/en/about/blog/red-hat-customer-portal-named-one-ten-best-web-support-sites-2014