Support Policies for RHEL Resilient Storage - Subscriptions, Support Services, and Software Access

Updated -

Contents

Overview

Applicable Environments

  • Red Hat Enterprise Linux (RHEL) with the Resilient Storage Add-On

Recommended Prior Reading

Introduction

This guide describes Red Hat's policies and requirements regarding access to RHEL Resilient Storage software repositories, and support services for that software.

Policies

Software repository access: Red Hat grants access to a repository containing RHEL Resilient Storage software to Red Hat accounts that have valid RHEL Resilient Storage Add-Onsubscriptions. RHEL servers can access software from these repositories by attaching to a subscription pool that contains such a RHEL Resilient Storage Add-On subscription through Red Hat Subscription Manager. Once attached to such a pool, the "Red Hat Enterprise Linux Resilient Storage (for RHEL X Server)" repository can be enabled to grant access to the software using yum or other package managers that interact with Red Hat repositories.


Subscriptions required for support services: Red Hat requires organizations to have valid, active subscription coverage for RHEL and the RHEL Resilient Storage Add-On in order to have access to Red Hat support services for any RHEL Resilient Storage Add-On software (see policies below for details on which components this applies to). The RHEL subscription that a RHEL Resilient Storage Add-On subscription is associated with specifies the level of support that is to be granted to the organization in relation to RHEL Resilient Storage Add-On software. Self-support RHEL subscriptions do not entitle an organization to receive assistance with RHEL Resilient Storage Add-On from Red Hat Support.

Without a valid RHEL subscription that includes support services, Red Hat is unable to assist with the usage of RHEL Resilient Storage Add-On software. The basic subscriptions necessary to receive support for a RHEL Resilient Storage Add-On environment are a Red Hat Enterprise Linux Standard Subscription and a Red Hat Enterprise Linux Resilient Storage Add-On Subscription, 1 each per member of the Resilient Storage Cluster. Please keep in mind that these subscriptions may be bundled with your purchase of other Red Hat products, so please speak with your sales representative to clarify your current products before making any purchases.


Number of subscriptions - every RHEL RS system must be covered: In order to receive assistance from Red Hat for any concern relating to the Resilient Storage software running on any RHEL system, an organization must possess valid subscriptions for RHEL and the Resilient Storage Add-On covering every member of the relevant cluster. For instance:

  • If assistance is required with any member of a Resilient Storage cluster, every member that participates in that cluster requires valid subscription coverage -
    whether that member is currently active or not at the time of the investigation. If the account's subscriptions do not cover all members of the cluster, then Red Hat cannot assist with concerns relating to that cluster.
  • A subscription is required even for members that are not actively using Resilient Storage components, but are defined members of the cluster. For instance, if a node is not mounting gfs2, but some members of the cluster are, then Resilient Storage subscription coverage is required for all of those members in order to receive assistance from Red Hat.

RHEL Resilient Storage components subject to these policies: The RHEL Resilient Storage Add-On consists of numerous components (RPM packages) that may be distributed through various repositories or other avenues. The following components are considered to be part of the RHEL Resilient Storage Add-On and are subject to the policies defined in this guide, as well as any other Red Hat policies targeting RHEL Resilient Storage.

  • Any component that is obtained from a "Red Hat Enterprise Linux Resilient Storage" repository provided by Red Hat Subscription Manager.
  • Any component that is listed in the Red Hat Customer Portal downloads section under the Red Hat Enterprise Linux Resilient Storage product, or on the RHEL installation media under addons/ResilientStorage/.

Subscriptions and RHEL releases: RHEL and RHEL Resilient Storage subscriptions enable support and access for versions of the RHEL Resilient Storage software in accordance with Red Hat's RHEL Lifecycle and Production Support Scope of Coverage:

With a valid RHEL and RHEL Resilient Storage subscription, Red Hat can provide assistance with RHEL Resilient Storage releases that are in active production support phases according to the RHEL Lifecycle.


High Availability subscriptions and software: Red Hat only provides support for RHEL Resilient Storage in RHEL High Availability clusters - which is governed by a separate RHEL High Availability Add-On subscription. This subscription is often bundled with the RHEL Resilient Storage Add-On subscription, meaning accounts that are entitled to Resilient Storage typically have an equal level of access and support for High Availability. Red Hat requires support for both Add-Ons in order to assist with RHEL Resilient Storage.