Proactive Support

Get the most from your enterprise solutions

Red Hat® Technical Account Managers (TAMs) are highly technical product specialists who proactively partner with you, work to understand your unique business needs, and help strategically plan deployments and assist with faster issue resolution.

Learn more about Red Hat's TAM service Get started with a Red Hat TAM today

ENGAGING WITH YOUR TECHNICAL ACCOUNT MANAGER

Hours of coverage

Technical Account Managers are a region-based offering in North America, Latin America, EMEA and APAC and are available to assist you during standard business hours.

Read TAM terms of service

Scope of coverage

Your use of the TAM service may vary significantly depending on the nature of your business, geographical spread, or use of Red Hat technologies.

TAM scope and package options

Support escalations

If you have a support case that needs to be escalated, contact your TAM for assistance.

More information on support escalation

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