How to transfer subscriptions from one account to another account?

Solution Verified - Updated -

Environment

  • Red Hat Customer Portal

Issue

  • How to transfer/move subscriptions/Licenses from one account to another account?

Resolution

Transfer TYPE I

To transfer subscriptions from one account to another account, if the accounts are not part of the same entity.

  1. Organization Administrators (Org Admins) or approved signers of each account can request an assignment transfer.

  2. An org admin will need to email their regional Customer Service team with the following details:

    -Name and contact information of the approved signer for each account
    -Physical Address for each company
    -Quantity and contract number of the subscription being transferred

  3. Customer Service team will then verify the accounts and subscriptions that needs to be transferred.

  4. After the accounts and subscription details are verified an Assignment Letter is sent to the Org Admins of both the accounts.

  5. The Org Admins will need to review and sign the Assignment Letter, then send it back to the Customer Service team. Please be sure to send it back only after BOTH parties have signed the Assignment Letter.

  6. After receiving the signed Assignment Letter, Customer Service will escalate the request to our Legal and Billing Team for approval and processing. The approval process can take anywhere between 7 to 10 business days. Customer Service will send a notification email once the transfer is processed.

Transfer TYPE II

To transfer subscriptions from one account to another account, if the accounts are part of the same entity.

  1. The org admin of the account containing the subscriptions to be transferred will need to email their regional Customer Service team with account details such as User ID and Account number for the accounts involved in the transfer, also mentioning subscription details such as contract number and quantity that needs to be transferred.

  2. Customer Service team will then verify the accounts and subscriptions that needs to be transferred.

  3. Customer Service team will then send a Transfer Approval Request email to the The org admins involved in the transfer. The Transfer Approval Request email will contain an approval link that the org admin of the account with the subscriptions to be transferred will need to click to approve the transfer. Once the org admin has clicked the link, Customer Service will receive the approval in the form of an email and process the transfer.

Diagnostic Steps

Contacting Customer Service

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1 Comments

What is the usual time it takes to complete a TYPE1 transfer?