How can a RHEL Self-Support / Entry Level subscription be used?

Updated -

Issue

  • How can a Red Hat Enterprise Linux Self-Support or Entry Level subscription be used ?

  • What support and privileges does self-support subscription provide ?

  • What's the difference between a Self-Support and Entry Level subscription?

Environment

  • Red Hat Enterprise Linux

Resolution

There are two orderable product SKUs available:

  • RH00005 - Red Hat Enterprise Linux Server Entry Level, Self-support
    This SKU should be used for all newly placed orders.

  • RH0197181 - Red Hat Enterprise Linux Server, Self-support (1-2 sockets) (Up to 1 guest)
    This SKU is currently in the process of being retired with RH00005 as a replacement. For all new sales or renewals, please use the replacement SKU.

The following table summarizes information that is stated in the current Red Hat Enterprise Agreement - Appendix 1 - Subscription Services:

Product SKU RH00005 RH0197181
Max number of Processor Sockets 2
(not stackable)
2
(not stackable)
Available Add-Ons Smart Management Only Smart Management Only
Virtualization (when used as a host):
Virtual instances (Included/Max Supported)
0/0 1/1
Virtualization (when used as a guest):
Max number of Allowed vCPUs
0 0
Can be ordered with Technical Account Management ("TAM") service offerings? NO NO

Please refer to the Production SLA page, which details the differences between the service levels of the production subscriptions.

Both subscriptions provide:

  • An entitlement to register RHEL system on Customer Portal.

  • Complete access to package updates and errata links.

  • Access to our Knowledgebase articles/Portal Discussion Groups/Magazines.

  • User can open support ticket for issues related to RHN update/registration or issues related to yum update.

  • This subscription does not bring support on any Operating System related issue. User may look for the resolution in our Knowledgebase articles or can discuss it over portal groups with respective domain experts. But there is no SLA for discussing issues over Portal Groups, since it is not a part of Service Level Agreement.

Notes

  • Subscription Services are provided for Software only when used for its supported purpose (“Use Case”). If you use or deploy the Software in a manner contrary to a supported Use Case, you are responsible for purchasing the appropriate Subscription(s) to cover such usage.

  • Basic support is no longer available for sale. If you still have a Basic contract, your SLA remains at 2 business days for web support until its expiration date.

  • Please refer to your Red Hat sales associate for full rules for Self-Support subscriptions to be used with TAM service offerings.

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