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Changes to the Customer Portal

Kyle Benson published on 2014-04-04T13:50:34+00:00, last updated 2014-04-14T21:11:27+00:00

The latest release of the Customer Portal offers a few new changes with regard to content and our navigational layout that we’re really excited about.

We recently introduced new product pages that serve as centralized locations for you to find all available resources in relation to a product. These pages offer direct access to our knowledge, documentation, videos, discussions, and more. We're happy to announce that we now offer pages for all of Red Hat's currently supported products.

We've also worked to provide product specific Get Started guides, and we will be releasing even more of these in the coming months. These guides are designed to offer succinct, basic instructions for customers who are new to their product.

For more advanced users, check out the recommended content on the Overview page. You can see that we've highlighted some reference architectures, where available. These guides offer in-depth, deployment-ready use cases and are a great resource for advanced deployments. For more papers like that, be sure to check out all our other reference architectures.

Our navigation has been slightly tweaked with this release as well. Now when selecting the Products view, you can easily see all our products broken out into categories. This should help you find products more easily based on technology categories. For those who prefer an alphabetical listing, we’ve offered a new view that can be selected from the drop-down located at access.redhat.com/site/products.

We’ve also made some slight changes to the Support tab. We took feedback that documentation was difficult to find, so we’ve placed that immediately below the Support drop-down. Additionally, we’ve consolidated Support Policies and Support Programs into a single category.

We're really excited about these changes because we believe these new pages and our updated navigation will enrich your online experience. We would love to hear your feedback on these changes, so please leave us a comment to let us know what you think!


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Kyle Benson