Red Hat CloudForms Life Cycle
Red Hat offers services for each major release of Red Hat CloudForms throughout two life cycle phases—called Full Support and Maintenance Support.
Software support will be provided according to the published Scope of Coverage for Red Hat CloudForms.
Life Cycle Phase
|Description||Full Support||Maintenance Support|
|Access to previously released content through the Red Hat Customer Portal||Yes||Yes|
|Self Help through the Red Hat Customer Portal||Yes||Yes|
|Asynchronous Security Errata (RHSA)||Yes||Yes|
|Asynchronous Bug Fix Errata (RHBA)2||Yes||Yes|
- Technical Support depends on the service level included in your Red Hat CloudForms subscription agreement.
- Red Hat may choose, as an intermediate measure, to address serious issues that have an important impact to customer business with a hotfix while a Red Hat Bug Fix Advisory is created and verified.
Full Support Phase:
During the Full Support Phase, qualified Critical and Important Security Advisories (RHSAs) and Urgent and selected High Priority Bug Fix Advisories (RHBAs) may be released as they become available. Other errata advisories, such as Red Hat Enhancement Advisories (RHEAs), may be delivered as appropriate.
For any minor release made available during this phase, the available and qualified errata advisories (RHSAs, RHBAs, and RHEAs) will be cumulatively included with the contents of previously released product updates. This means that if a customer is running an older version of the product and reports a bug, that bug will be fixed in the latest version of the software and a customer may need to upgrade in order to take advantage of that fix.
Maintenance Support Phase 1:
During the Maintenance Support phase, qualified Critical and Important Security errata advisories (RHSAs) and Urgent and Selected High Priority Bug Fix errata advisories (RHBAs) may be released as they become available. Other bug fix (RHBA) and enhancement (RHEA) errata advisories may be released at Red Hat’s discretion, but should not be expected.
Maintenance Support Phase 2:
During the Maintenance Support Phase 2, Red Hat will provide limited ongoing technical support. No bug fixes, security fixes, hardware/virtualization enablement or root-cause analysis will be available during this phase, and support will be provided on existing installations only at a commercially reasonable support level.
If supporting software (for example, PostgreSQL embedded database or the underlying operating system) has ended its product life cycle before the end of the Maintenance Support Phase, customers may be required to upgrade to the most recent version of Red Hat CloudForms running on a supported component. Ansible Automation Inside supports the version of Ansible that CloudForms is released with or higher.
Red Hat at this time is no longer recommending new installations or major upgrades of CloudForms. Red Hat does not plan to release any more erratas for the CloudForms release.
Red Hat will continue to provide configuration/usage support in preexisting environments. Resolution may only use out of the box functionality or workarounds but if no resolution can be determined the issue may be documented as a known issue on the release.
CloudForms is dependant on the lifecycle and scope of support guidelines listed here and no other product’s lifecycle or scope of support will supersede the CloudForms lifecycle.
Migration of Automate code is supported between minor and major versions of CloudForms. Based on the specific migration path it may be necessary to perform certain actions prior to starting migration. Please consult with the Release notes and Installation and Upgrade instructions for a particular release for specific guidance.
Red Hat Global Support Services will assist customers with this process within the guidelines of our published Scope of Coverage and Supporting Frameworks documents:
- Scope of Coverage: https://access.redhat.com/support/offerings/production/soc/
- Supporting Frameworks policy: https://access.redhat.com/articles/369183
Life Cycle Dates
Red Hat CloudForms
With the release of CloudForms 5.0.7 (cfme-5.11.7) Red Hat will no longer release Red Hat Enhancement Advisories (RHEAs).
End of Full Support Phase: EVM V5.0 will be in Phase 1 support until the day CloudForms 3.0 is released. It will switch to Maintenance Support Phase on the day of that release.
End of Maintenance Support Phase: November 05, 2014
End of Full Support Phase: EVM V4.0 will be in Phase 1 support until the day CloudForms 3.0 is released. It will switch to Maintenance Support Phase on the day of that release.
End of Maintenance Support Phase: July 10, 2014
** Security Support: EVM 4.0, EVM 5.0, and CloudForms 2.0 are provided with limited security support. Security fixes may be provided for Critical impact security flaws, at Red Hat's discretion.