"JSON parsing error: No JSON object could be decoded" or "Lock wait timeout exceeded" errors - with Red Hat Subscription Manager(RHSM) registered systems
Issue
- "Lock wait timeout exceeded" error, or:
- Trace back error with code 502 :
abrt_version: 2.1.11
cmdline: /usr/bin/python /usr/libexec/rhsmd -s
comment:
dso_list: python-rhsm-1.10.12-2.el7.x86_64
executable: /usr/libexec/rhsmd
kernel: 3.10.0-123.el7.x86_64
last_occurrence: 1403133267
pid: 30710
pkg_arch: x86_64
pkg_epoch: 0
pkg_name: subscription-manager
pkg_release: 7.el7
pkg_version: 1.10.14
runlevel: N 3
time: Wed 18 Jun 2014 07:14:27 PM EDT
uid: 0
username: root
sosreport.tar.xz: Binary file, 4725944 bytes
backtrace:
:connection.py:530:validateResponse:RemoteServerException: Server error attempting a GET to /subscription/consumers/9decaece-a2eb-42e6-8d2c-0fd541a38499/compliance returned status 502
:
:Traceback (most recent call last):
: File "/usr/libexec/rhsmd", line 264, in <module>
: main()
: File "/usr/libexec/rhsmd", line 225, in main
: status = check_status(force_signal)
: File "/usr/libexec/rhsmd", line 87, in check_status
: sorter = require(CERT_SORTER)
: File "/usr/share/rhsm/subscription_manager/injection.py", line 98, in require
: return FEATURES.require(feature, *args, **kwargs)
: File "/usr/share/rhsm/subscription_manager/injection.py", line 72, in require
: self.providers[feature] = provider()
: File "/usr/share/rhsm/subscription_manager/cert_sorter.py", line 320, in __init__
: super(CertSorter, self).__init__()
: File "/usr/share/rhsm/subscription_manager/cert_sorter.py", line 65, in __init__
: self.load()
: File "/usr/share/rhsm/subscription_manager/cert_sorter.py", line 115, in load
: self._parse_server_status()
: File "/usr/share/rhsm/subscription_manager/cert_sorter.py", line 134, in _parse_server_status
: status = self.get_compliance_status()
: File "/usr/share/rhsm/subscription_manager/cert_sorter.py", line 328, in get_compliance_status
: return status_cache.load_status(self.cp_provider.get_consumer_auth_cp(), self.identity.uuid)
: File "/usr/share/rhsm/subscription_manager/cache.py", line 212, in load_status
: self._sync_with_server(uep, uuid)
: File "/usr/share/rhsm/subscription_manager/cache.py", line 306, in _sync_with_server
: self.server_status = uep.getCompliance(uuid)
: File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 849, in getCompliance
: return self.conn.request_get(method)
: File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 554, in request_get
: return self._request("GET", method)
: File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 482, in _request
: self.validateResponse(result, request_type, handler)
: File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 530, in validateResponse
: handler=handler)
:RemoteServerException: Server error attempting a GET to /subscription/consumers/9decaece-a2eb-42e6-8d2c-0fd541a38499/compliance returned status 502
:
:Local variables in innermost frame:
:e: ValueError('No JSON object could be decoded',)
:self: <rhsm.connection.Restlib object at 0x220b910>
:response: {'content': '<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">\n<html><head>\n<title>502 Proxy Error</title>\n</head><body>\n<h1>Proxy Error</h1>\n<p>The proxy server received an invalid\r\nresponse from an upstream server.<br />\r\nThe proxy server could not handle the request <em><a href="/subscription/consumers/9decaece-a2eb-42e6-8d2c-0fd541a38499/compliance">GET /subscription/consumers/9decaece-a2eb-42e6-8d2c-0fd541a38499/compliance</a></em>.<p>\nReason: <strong>Error reading from remote server</strong></p></p>\n<hr>\n<address>Apache Server at subscription.rhn.redhat.com Port 443</address>\n</body></html>\n', 'status': 502}
:request_type: 'GET'
:handler: '/subscription/consumers/9decaece-a2eb-42e6-8d2c-0fd541a38499/compliance'
:parsed: {}
environ:
:MAILTO=root
:LANG=en_US.UTF-8
:SHELL=/bin/sh
:XDG_RUNTIME_DIR=/run/user/0
:SHLVL=6
:START_HOURS_RANGE=3
:RANDOM_DELAY=45
:PWD=/
:LOGNAME=root
:USER=root
:HOME=/root
:PATH=/sbin:/bin:/usr/sbin:/usr/bin
:XDG_SESSION_ID=6
:_=/usr/libexec/rhsmd
-
From logs :
/var/log/rhsm/rhsm.log
2014-06-23 20:15:05,200 [DEBUG] rhsmd @connection.py:450 - Making request: GET /subscription/consumers/42a757a1-3b4c-4d15-a9d6-f22c27cad539/compliance
2014-06-23 20:15:11,191 [DEBUG] rhsmd @connection.py:473 - Response: status=502
2014-06-23 20:15:11,192 [ERROR] rhsmd @connection.py:502 - Response: 502
2014-06-23 20:15:11,192 [ERROR] rhsmd @connection.py:503 - JSON parsing error: No JSON object could be decoded
/var/log/messages
Jun 23 20:15:11 localhost python: detected unhandled Python exception in '/usr/libexec/rhsmd'
Environment
- Red Hat Enterprise Linux 7
- Red Hat Enterprise Linux 6
- Red Hat Customer Portal Subscription Management
Subscriber exclusive content
A Red Hat subscription provides unlimited access to our knowledgebase of over 48,000 articles and solutions.
Close
Welcome! Check out the Getting Started with Red Hat page for quick tours and guides for common tasks.