Create and Manage Users to access Red Hat Customer Portal

Solution Verified - Updated -

Environment

  • Red Hat Customer Portal
  • User Account Management
  • Red Hat Subscription Management (RHSM)

Issue

  • Add a new user to my organization
  • Grant, revoke, or restrict permissions to access downloads
  • Add or modify user logins
  • Add technical contacts to open or raise support cases
  • create, modify, remove, or deactivate user accounts
  • Control user access
  • Access the User Management application

Resolution

  1. An Org Admin needs to login to the Red Hat Customer Portal
  2. Follow the steps described at How To Create and Manage Users page page.

Root Cause

The organization administrator, also known as the "org admin", is the only role that can create and manage (Edit User, Change Access Permissions, Deactivate/Reactivate, etc) users in the Customer Portal, for security reasons. The organization administrator is a role, so any number of users in one account can have it.

For further questions, please contact the Red Hat Customer Service.

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10 Comments

Good Morning Reggie,

This can be found at:

https://access.redhat.com/site/documentation/en-US/Red_Hat_Customer_Portal/1/html-single/Managing_RHN_User_Access/index.html#sect-Managing_RHN_User_Access-Changing_Settings

If you have further questions, please contact Red Hat Customer Service at 888-REDHAT-1, opt. 5

Regards,

Jessica Dang
Support Relationship Manager
Red Hat, Inc

Outdated by the portal redesign

Thanks - updated!

When clicking the "User Management" link from step 2, the page is rendered with a 403 access denied error. I try authenticating with the "Log In" link in the top right of that page and am redirected hack to your home page.

How do I associate an existing Red Hat user account with the corporate account I manage?

Hello,

There is no possibility to migrate an existing account under a different account. The only way to do it is to create a new user under the account you want. And the best way for it is to log into the account in question as Org Admin and send invitation to the new person from the Org Admin account.

Kind Regards.

Hi, the same question as Carl How I can associate an existing Red Hat user account with the corporate account?

Hi Tomas,

There is no possibility to migrate an existing account under a different account. The only way to do it is to create a new user under the account you want. And the best way for it is to log into the account in question as Org Admin and send invitation to the new person from the Org Admin account.

Kind Regards.

how can I remove a user?

Hello, Users can be either disabled (action taken by Org Admin of the account, disabled user can be enabled back at any time) or deleted, in that case the user has to either fill in the following form: https://www.redhat.com/en/about/personal-data-request or contact our Customer Service team https://access.redhat.com/support/contact/customerService/ with a written request to have the login ID deleted and we will process it according to the applicable laws. Please note that the latter process is irreversible, once the login ID is deleted, it cannot be reused or reinstated.