How do I create a new user for my organization to access Red Hat Customer Portal, including Red Hat Network (RHN) and Red Hat Subscription Management (RHSM)?
Environment
- Red Hat Customer Portal
- Red Hat Network (RHN) Classic Hosted
- Red Hat Subscription Management (RHSM)
Issue
- How to add a new user to my organization to access Red Hat Customer Portal, including Red Hat Network (RHN) Classic Hosted and Red Hat Subscription Management (RHSM)?
- I cannot access the EAP download. I get a permission required error once I sign on to the portal.
Resolution
- For security purposes, the organization administrator for your account is the only individual who can create a new user for an existing organization. If you are the organization administrator, log into Red Hat Customer Portal and perform the following steps:
1. Log into Red Hat Customer Portal at access.redhat.com by clicking the person icon on upper right.
![Log into Red Hat Customer Portal]
2. Click on the upper right profile link (now displaying your name) and select User Management.
![User Management]
3. Select Add New User on the right hand side:
![Add New User]
4. Proceed to fill out information for the New User
![Add New User]
![Add New User]
(you can also create multiple users at once by uploading a CSV file of new user accounts)
![Add New User]
- Please refer to official documentation for questions on Customer Portal Access Permissions
5. After completing the form fields with the appropriate information, click the save button at the bottom of the screen. Note: If the the save button is not clicked the user will not be created!
Once the save button is clicked the user will be created and a confirmation email with login information will be sent to the email address you provided.
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For further questions contact Red Hat Customer Service at 888-REDHAT-1, opt 5. Or customerservice@redhat.com
-
For other Customer Portal-related questions, refer to: Red Hat Customer Portal FAQ
- For other RHN-related questions, refer to: Red Hat Network (RHN) Frequently Asked Questions
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