Getting error: SCSI error: return code = 0x00010000

Solution Verified - Updated -

Issue

  • Getting error: 'kernel: sd h:c:t:l: SCSI error: return code = 0x00010000':

    May 22 23:50:10 localhost kernel: Device sdb not ready.
    May 22 23:50:10 localhost kernel: end_request: I/O error, dev sdb, sector 0
    May 22 23:50:10 localhost kernel: SCSI error : <0 0 2 14> return code = 0x10000
    
  • SAN access issue reported on RHEL server, observed following messages in /var/log/messages

    May  5 04:15:00 localhost kernel: sd 3:0:1:42: Unhandled error code
    May  5 04:15:00 localhost kernel: sd 3:0:1:42: SCSI error: return code = 0x00010000
    May  5 04:15:00 localhost kernel: Result: hostbyte=DID_NO_CONNECT driverbyte=DRIVER_OK,SUGGEST_OK
    
  • In device mapper multipath, some path fails and going down. Logs have many events logged for tur checker reports path is down and multipath -ll output show paths in failed faulty state:

    [root@example ~]# multipath -ll
    sdb: checker msg is "tur checker reports path is down"
    mpath0 (2001738006296000b) dm-8 IBM,2810XIV
    [size=200G][features=1 queue_if_no_path][hwhandler=0][rw]
    \_ round-robin 0 [prio=3][active]
    \_ 2:0:0:1 sda 8:0   [active][ready]
     \_ 2:0:1:1 sdb 8:16  [failed][faulty]
     \_ 4:0:8:1 sdc 8:32  [active][ready]
     \_ 4:0:9:1 sdd 8:48  [active][ready]
    
  • We had A SAN director failure and the system got paniced due to lpfc lost devices.

Environment

  • Red Hat Enterprise Linux 5
  • Red Hat Enterprise Linux 6
  • Red Hat Enterprise Linux 7

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