Red Hat Customer Portal FAQ

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Common questions and answers about the Customer Portal.

What is the Red Hat Customer Portal?

The Red Hat Customer Portal (access.redhat.com) is the central location for accessing the resources your Red Hat subscriptions provide. You can use the Customer Portal to:

  • Download software and updates
  • Open and manage support cases
  • Access solutions, articles, and other content in the Red Hat Knowledgebase
  • Access a catalog of security advisories, CVEs, RHSAs, and learn about security measures from Red Hat Product Security
  • Participate in community discussions
  • Access labs and other applications that help you prepare, manage, and use your systems
  • Access Ask Red Hat, a conversational AI that helps you find information and tools that help you use Red Hat products and services across Red Hat's sites
  • Manage some aspects of your user account; other aspects will be managed through our Customer Identity and Access Management systems
  • Manage some aspects of your subscriptions; others will be managed at console.redhat.com

Some services here are limited to subscribers, but many are open to any user with a free Red Hat account.

Which languages does the Customer Portal support?

By default, the Customer Portal displays all menus and options in US English. However, you can also select the following languages from the globe icon in the header bar:

  • Chinese (Simplified)
  • Japanese
  • Korean
  • French

Some resources on the Customer Portal are also available in languages other than US English. For example, you can access a machine translated version of resources such as Knowledgebase articles and solutions. These language options are available directly from the language menu in each page.

Who can access the Customer Portal?

The Customer Portal is publicly accessible. However, some features are restricted to customers with active subscriptions.

How can I find my login details?

If you cannot remember your username or password, use the Reset your password screen. You will need your account name or the email address associated with your account to retrieve these details.

For more information about the access your username and password provides, see The importance of the Red Hat (Customer Portal) login.

How can I access the content associated with my subscriptions?

To access the content associated with your subscriptions, you must log in using an account that is associated with those subscriptions. You must also confirm the email address associated with that account.

How can I purchase subscriptions?

Common subscriptions are available from the Red Hat Store.

For all other subscriptions, contact Sales.

How can I open a support case?

Visit Support. For information on raising and managing support cases, see How to engage with Red Hat support.

How can I report a problem with or request an enhancement to the Customer Portal?

Raise a support case and select Red Hat Customer Portal from the product dropdown.

How can I access product documentation?

Visit docs.redhat.com for Red Hat Product Documentation, including user manuals, release notes, and guides.

How can I access learning subscriptions?

Click Products & Services > Training & Certifications to see Red Hat’s training catalogue, sign up for courses, and take assessments.

What Red Hat technologies does the Customer Portal use?

The Customer Portal uses Drupal, an open source Content Management System, for many aspects of our publications.

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