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Red Hat Customer Portal FAQ

Updated 2012-10-18T20:29:32+00:00

What is the Red Hat Customer Portal?

The Red Hat Customer Portal enables subscription customers to access everything provided with their subscription from one convenient location.

How do I access the Customer Portal?

Go to: https://access.redhat.com

What are the features and benefits of the Red Hat Customer Portal?

The Red Hat Customer Portal provides customers with access to:

  • Red Hat support ticketing and reporting system
  • Solutions, FAQs, and official product documentation
  • Thorough, integrated search
  • Rich educational content, including whitepapers, info sheets, and multimedia presentations
  • Downloads, updates, and evaluations
  • Subscription and account management tools

What languages does it support?

  • English
  • Spanish
  • German
  • Italian
  • Korean
  • French
  • Japanese
  • Portuguese (Brazilian)
  • Chinese (Simplified)

Who can access the Customer Portal?

Anyone can access the Customer Portal. However, some content is available exclusively to Red Hat customers with active subscriptions.

I am an existing customer with active subscriptions. Where can I find my login?

You can retrieve your Red Hat login and/or reset your password. Please see this Knowledgebase article for more information, or contact Customer Service for further assistance.

I am an existing customer with active subscriptions, but when I login I don't have access to all the content. Why not?

You may be logging in with an account that is not associated with your entitlements, or with one that has an email address associated to it which still needs to be confirmed. If you believe you should have access to all of the content on the Customer Portal, please contact Customer Service for assistance.

How do I purchase subscriptions?

To purchase subscriptions, contact Sales.

How are support cases integrated?

Support cases can be managed directly through the Customer Portal. For more information refer to How do I open and manage a support case on the Customer Portal? and New Red Hat Case Management System FAQ

Where do I report defects or request feature improvements?

To report a defect or request a feature improvement, open a support case and choose "Red Hat Customer Portal" as the product. A new support case can be created by clicking "Create a New Case" under the "Support" tab in the customer portal.

How are downloads and errata integrated?

Middleware downloads and updates have been visually integrated within the new Customer Portal. Platform downloads and updates, including errata, will continue to provided by RHN, which is linked from the download section and the top of any page.

How do I access the Red Hat Knowledgebase ?

Click "Knowledgebase" within the Knowledge section or search from any search form within the Customer Portal.

How do I access product documentation?

Product documentation (e.g. manuals, release notes) can be found in the Knowledge section.

Will RHN be accessable from the Red Hat Customer Portal?

A link within the Downloads section of the Customer Portal will direct you to the entitled software page within RHN. Because RHN and the Customer Portal both use the Red Hat Single Sign-On authentication service, you will not need to log in again.

What Red Hat technologies are used for the Red Hat Customer Portal?

The Red Hat Customer Portal is powered Red Hat Enterprise Linux, JBoss Enterprise Application Platform, and JBoss Seam.