Red Hat's Global Support Services is pleased to announce the introduction of Red Hat Access in Red Hat Enterprise Linux 7. With Red Hat Access, customers can find help, answers, and utilize diagnostic services using exclusive Red Hat knowledge, resources, and functionality, all from within the Red Hat Enterprise Linux Graphical User Interface.
Subscribers will enjoy the following Red Hat Access services:
- Conveniently access exclusive Red Hat knowledge and solutions.
- Search error codes, messages, etc. and view related knowledge from the Red Hat Customer Portal.
Red Hat Access is already installed if you select to have a GNOME Desktop Environment installed. Additionally it can be installed by issuing the following command.
sudo yum install redhat-access-gui
To access the additional information and diagnostic capabilities this plugin provides the user will need to have an active account on the Red Hat Customer Portal.
Once logged in searching will allow a keyword search of the Knowledgebase to be performed. Users can enter error codes, lines from a log file, or any set of keywords to produce a relevant query. A search of the Red Hat Knowledgebase will occur and present the results in a list with the most relevant results first.
Double clicking on an entry in the list will bring up the contents of the solution so it can be determined if it applies to the issue at hand.