Support Policies for RHEL High Availability Clusters - Management of SAP S/4HANA in a cluster

Updated -

Contents

Overview

Applicable Environments

  • Red Hat Enterprise Linux (RHEL) with the High Availability Add-On
  • SAP S/4HANA 1809 (or newer) with Standalone Enqueue Server 2

Useful References and Guides

Introduction

This guide offers Red Hat's policies and requirements around managing an SAP S/4HANA 1809 (or newer) deployment with a RHEL High Availability cluster. Users of RHEL High Availability clusters should adhere to these policies in order to be eligible for support from Red Hat with the appropriate product support subscriptions.

Policies

Scope of Red Hat support with SAP software resources managed by a cluster

Refer to Red Hat's policy on Management of applications that Red Hat does not ship for further details on Red Hat's scope of support applicable to SAP software deployments in a RHEL High Availability cluster.

The focus of Red Hat's assistance may be limited to the functionality of the High Availability software and the SAP resource-agent(s). In some cases, SAP's input may be necessary to diagnose the nature of a problem - even if the problem originates in the resource-agent Red Hat ships. Solutions to problems with RHEL High Availability + SAP S/4HANA 1809 (or newer) deployments may be dependent upon some input or deliverable from SAP in cases where the issue can not be solved adequately through RHEL High Availability without SAP's assistance.

Red Hat subscriptions for SAP S/4HANA support

Red Hat provides support for RHEL High Availability's resource-agents managing SAP S/4HANA deployments through the following subscriptions:

  • RHEL for SAP Solutions (on-premise or through Cloud Access)
  • Red Hat Enterprise Linux for SAP with High Availability and Update Services (through RHUI on public cloud)

One of these subscriptions is required in order for Red Hat to assist with RHEL High Availability management of SAP S/4HANA 1809 (or newer)

Supported releases of SAP S/4HANA

Red Hat provides support for RHEL High Availability management of the following SAP S/4HANA products:

Supported platforms for SAP S/4HANA 1809 (or newer) on RHEL High Availability

Red Hat support for its software supporting the SAP S/4HANA 1809 (or newer) solution stack - including RHEL High Availability and its resource-agents for SAP software - largely follows the policies laid out for RHEL High Availability and RHEL:

However in public-cloud deployments, Red Hat's support for this SAP S/4HANA solution is limited to only the following cloud platforms:

  • Amazon Web Services Elastic Cloud (AWS EC2)
  • Microsoft Azure
  • Google Cloud Platform

Other cloud provider platforms are not supported by Red Hat for this solution at this time. Please contact Red Hat Support if you are interested in running SAP S/4HANA on another cloud platform.

Supported Database for SAP S/4HANA on RHEL High Availability

Red Hat supports S/4HANA running on the following database:

  • SAP HANA Database 2.0

When using an SAP HANA Database for SAP S/4HANA managed by RHEL High Availability, please check the following support policy:

Configuration

Configuration Instructions

Detailed instructions for setting up SAP S/4HANA 1809 (or newer) in combination with the RHEL HA Add-on are available in the following document:

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