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What information is useful for Red Hat Middleware support when opening a proactive ticket for weekend or after hours work?

Solution Verified - Updated 2017-05-09T12:22:02+00:00 -

Issue

What information is useful for Red Hat Middleware support when opening a proactive ticket for weekend or after hours work?

Environment

Red Hat JBoss Enterprise Application Platform (EAP)
Red Hat JBoss Fuse
Red Hat JBoss A-MQ

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