osa-dispatcher and osad clients cannot connect to jabber service on satellite

Solution Verified - Updated -

Issue

  • After updating the software on the satellite server, osa-dispatcher and osad clients are no longer able to connect to the jabber service. Starting osad produces the following error:
Starting osad: Traceback (most recent call last):
  File "/usr/share/rhn/osad/jabber_lib.py", line 254, in setup_connection
    c = self._get_jabber_client(js)
  File "/usr/share/rhn/osad/jabber_lib.py", line 311, in _get_jabber_client
    c.connect()
  File "/usr/share/rhn/osad/jabber_lib.py", line 577, in connect
    jabber.Client.connect(self)
  File "/usr/lib/python2.4/site-packages/jabber/xmlstream.py", line 464, in connect
    else: self._sock.connect((self._hostIP, self._port))
  File "<string>", line 1, in connect
error: (111, 'Connection refused')
  • The osa-dispatcher.log just shows it is unable to connect to any jabber servers:
2012/02/27 18:25:35 -04:00 530 0.0.0.0: osad/jabber_lib.setup_connection('Connecting to', 'satellite.example.com')
2012/02/27 18:25:35 -04:00 530 0.0.0.0: osad/jabber_lib._get_jabber_client
2012/02/27 18:25:35 -04:00 530 0.0.0.0: osad/jabber_lib._get_jabber_client('Connecting to', 'satellite.example.com')
2012/02/27 18:25:35 -04:00 530 0.0.0.0: osad/jabber_lib.__init__
2012/02/27 18:25:35 -04:00 530 0.0.0.0: osad/jabber_lib.__init__
2012/02/27 18:25:35 -04:00 530 0.0.0.0: osad/jabber_lib.connect
2012/02/27 18:25:35 -04:00 530 0.0.0.0: osad/jabber_lib.print_message('socket error',)
2012/02/27 18:25:35 -04:00 530 0.0.0.0: osad/jabber_lib.print_message('Could not connect to jabber server', 'satellite.example.com')
2012/02/27 18:25:35 -04:00 530 0.0.0.0: osad/jabber_lib.setup_connection('ERROR', 'Traceback (most recent call last):\n  File "/usr/share/rhn/osad/jabber_lib.py", line 254, in setup_connection\n    c = self._get_jabber_client(js)\n  File "/usr/share/rhn/osad/jabber_lib.py", line 311, in _get_jabber_client\n    c.connect()\n  File "/usr/share/rhn/osad/jabber_lib.py", line 577, in connect\n    jabber.Client.connect(self)\n  File "/usr/lib/python2.4/site-packages/jabber/xmlstream.py", line 464, in connect\n    else: self._sock.connect((self._hostIP, self._port))\n  File "<string>", line 1, in connect\nerror: (111, \'Connection refused\')\n')
2012/02/27 18:25:35 -04:00 530 0.0.0.0: osad/jabber_lib.setup_connection('Could not connect to any jabber server',)
2012/02/27 18:25:35 -04:00 530 0.0.0.0: osad/jabber_lib.main('Unable to connect to jabber servers, sleeping 10 seconds',)
  • Yet the jabber services show as starting [OK] and the processes are running as shown in the output of ps.
  • OSAD do not start with 'Could not connect to any jabber server' message
# /usr/sbin/osad -N -v -v -v -v
2014-07-07 05:01:06 jabber_lib.print_message: Could not connect to jabber server satellite.example.com
2014-07-07 05:01:06 jabber_lib.setup_connection: Could not connect to any jabber server
2014-07-07 05:01:06 jabber_lib.main: Unable to connect to jabber servers, sleeping 98 seconds

Environment

  • Red Hat Network Satellite 5.x
  • Monitoring

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