sosreport fails with "Could not obtain installed package list"

Solution Verified - Updated -

Issue

  • sosreport fails with Could not obtain installed package list and no other output.

  • rpm tool generates one of the below error messages:

    • error: db5 error(11) from dbenv->open: Resource temporarily unavailable error.
    • error: cannot open Packages index using db5 - Resource temporarily unavailable (11) error

Environment

  • Red Hat Enterprise Linux 4, 5, 6, 7 and 8
  • Red Hat rpm tool
  • Red Hat sosreport tool

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