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产品支持覆盖范围和产品支持服务等级协议

Solution Verified - Updated -

Issue

  • 什么是产品支持覆盖范围？
  • 什么是产品支持服务等级协议？
  • 红帽支持严重性级别定义是什么？

Environment

  • Red Hat Enterprise Linux （所有版本）

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