[WARNING] subscription-manager:<pid>:MainThread @cert_sorter.py:199 - Installed product 479 not present in response from server.

Solution Verified - Updated -

Environment

  • Red Hat Satellite 6
  • Red Hat Enterprise Linux
  • Red Hat Customer Portal
  • Simple Content Access (SCA)

Issue

  • Warning messages are seen in the /var/log/rhsm/rhsm.log file for all installed products on the registering server.

Resolution

  • This warning message is always seen when using Simple Content Access. This is just a warning message and should not be blocking any functionality for the client.

Root Cause

  • When using simple content access, the list of installed products is not saved for the client on the Candlepin service on either a Satellite or the Portal as the compliance check for a server is now always true. The compliance check for a server is used for entitlement registration where the list of attached subscriptions would affect the overall status of the registering system.

  • A request for enhancement has been created to reduce the log level of this message to debug if the compliance is true. Bugzilla 2211676

  • An errata has been released to resolve this issue. RHBA-2023:7092

Diagnostic Steps

  • Register a system to an SCA-enabled environment (Satellite 6 Global Registration example):

    [root@drone86 ~]# curl -sS --insecure 'https://bombsat613.d.sysmgmt.cee.redhat.com/register?activation_keys=test-ak&location_id=2&operatingsystem_id=1&organization_id=1&setup_insights=false&setup_remote_execution=false&update_packages=false' -H 'Authorization: Bearer eyJhbG...8zh4' | bash
#
# Running registration
#
Updating Subscription Management repositories.
Unable to read consumer identity

This system is not registered with an entitlement server. You can use subscription-manager to register.

Error: There are no enabled repositories in "/etc/yum.repos.d", "/etc/yum/repos.d", "/etc/distro.repos.d".
The system has been registered with ID: c1352320-ddba-4e84-b94e-886a7ba5871c
The registered system name is: drone86.usersys.redhat.com

  • Curl the compliance endpoint as subscription-manager does to see the compliance information:

    [root@drone86 ~]# curl -sku admin:redhat https://bombsat613.d.sysmgmt.cee.redhat.com/rhsm/consumers/c1352320-ddba-4e84-b94e-886a7ba5871c/compliance
{"status":"disabled","compliant":true,"date":"2023-05-31T21:24:40+0000","compliantUntil":null,"compliantProducts":{},"partiallyCompliantProducts":{},"partialStacks":{},"nonCompliantProducts":[],"reasons":[],"productComplianceDateRanges":{}}

  • subscription-manager register example below:

    [root@drone86 ~]# subscription-manager register
Registering to: bombsat613.d.sysmgmt.cee.redhat.com:443/rhsm
Username: admin
Password: 
Hint: User "admin" is member of following organizations: Default_Organization, No-SCA
Organization: Default_Organization
Hint: Organization "Default_Organization" contains following environments: Library, Dev, Test, Prod
Environments: Library
The system has been registered with ID: f1a982cd-4c2d-43e2-8b1f-690cdffb63f3
The registered system name is: drone86.usersys.redhat.com

[root@drone86 ~]# curl -sku admin:redhat https://bombsat613.d.sysmgmt.cee.redhat.com/rhsm/consumers/f1a982cd-4c2d-43e2-8b1f-690cdffb63f3/compliance
{"status":"disabled","compliant":true,"date":"2023-06-01T13:32:30+0000","compliantUntil":null,"compliantProducts":{},"partiallyCompliantProducts":{},"partialStacks":{},"nonCompliantProducts":[],"reasons":[],"productComplianceDateRanges":{}}

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