OpenShift cluster not present or shown as Stale in OCM

Solution Verified - Updated -

Issue

  • After an OpenShift cluster was installed, it is not shown on console.redhat.com.
  • An OCP cluster is not registering in console.redhat.com and showing in OpenShift Cluster Manager.
  • Ownership of an OCP cluster on console.redhat.com does not get updated and switched to the new owner after following the procedure Transferring ownership of a connected cluster
  • An OpenShift cluster shows up as "Stale" in OpenShift Cluster Manager, in the Red Hat Hybrid Cloud Console (console.redhat.com). Why is that?
  • In the OCM console, a cluster is shown as "Stale" even though it is running. How can this be fixed?

Screenshot showing console.redhat.com with one cluster "Stale"

Environment

  • Red Hat OpenShift Container Platform (RHOCP)
    • 4
  • Azure Red Hat OpenShift (ARO)
    • 4
  • OpenShift Managed (Azure)
  • Red Hat OpenShift Cluster Manager (OCM)
  • Red Hat Hybrid Cloud Console

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