Getting "Subscription Required" error message while accessing the 'Subscriptions' tab in the Red Hat Customer Portal.

Solution Verified - Updated -


  • Red Hat Customer Portal
  • Red Hat Subscription Management(RHSM)


  • Getting below error message while downloading manifest file from customer portal:-

    "Subscription Required"
    The resource you requested is available exclusively to Red Hat customers with an active Red Hat or Red Hat JBoss subscription.


  • Check the permissions associated with the username "xxxx" and make sure that the appropriate permissions are assigned to handle subscriptions. To find the more information, Refer Roles and Permissions for Red Hat Customer Portal

  • The account Org-Admin have the privileges to modify the permissions of the user present in an account.

Root Cause

  • Incorrect permissions associated with the username leads to this issue.

Diagnostic Steps

alt text

This solution is part of Red Hat’s fast-track publication program, providing a huge library of solutions that Red Hat engineers have created while supporting our customers. To give you the knowledge you need the instant it becomes available, these articles may be presented in a raw and unedited form.