Unknown subscription status when using Simple Content Access

Solution Verified - Updated -

Environment

Customer Portal
Red Hat Satellite 6.5 and later

Issue

  • Why do I see my host registered in Satellite is in 'warning state' when using Simple Content Access?

  • Why is the subscription status for my host showing: "Unknown subscription status" ?

Resolution

Host status in Satellite and Customer Portal

This is the expected behaviour. In Simple Content Access, hosts actually wouldn't consume any subscriptions to get the content. You just have to register the host to the Satellite or Customer Portal and start consuming content.

In the future versions of Satellite, when Simple Content Access mode is enabled we will no longer count subscription status anymore. The feature is being tracked via this RFE 1789924.

Subscription-manager status on the client

Ensure to update subscription-manager on your client to the latest version. Starting from version 1.24, subscription-manager will report a status of "Disabled" when Simple Content Access mode is enabled on the Satellite organisation:

# subscription-manager status
+-------------------------------------------+
   System Status Details
+-------------------------------------------+
Overall Status: Disabled
Content Access Mode is set to Organization/Environment Access. This host has access to content, regardless of subscription status.

Root Cause

This is expected behavior when using Simple Content Access. In a future version of Satellite, subscription status will no longer be counted when in simple content access mode.

Subscription-manager status on the client

Newer version of subscription-manager now better handle client status when simple content access is being used.

Diagnostic Steps

Steps to reproduce

1) Enable simple content access on the Satellite or Customer Portal
2) Register a host with the Satellite or Customer Portal
3) Enable the repositories needed on the host

On Satellite

In the Satellite GUI under Content Hosts >> your_host_here >> Subscriptions Status will appear as yellow

On the registered client

Run subscription-manager statuscommand

# subscription-manager status
+-------------------------------------------+
   System Status Details
+-------------------------------------------+
Overall Status: Unknown
Content Access Mode is set to Organization/Environment Access. This host has access to content, regardless of subscription status.

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