System log shows error - 'qla2xxx: Invalid completion handle' , F/W Error, and/or heartbeat failure events

Solution Verified - Updated -

Issue

  • One or more of the following events from the qla2xxx driver are present within the system logs

    • Invalid handle events:

      qla2xxx [0000:2f:00.0]-5032:15: Invalid completion handle (5df) -- timed-out.
      qla2xxx [0000:2f:00.0]-5032:15: Invalid completion handle (5e0) -- timed-out.
      qla2xxx [0000:2f:00.0]-5030:15: Error entry - invalid handle/queue (2be5).
      qla2xxx [0000:2f:00.0]-5032:15: Invalid completion handle (408) -- timed-out.

    • F/W errors and/or heartbeat failures:

      qla2xxx [0000:2f:00.0]-5060:15: 83XX: F/W Error Reported: Check if reset required.
      qla2xxx [0000:2f:00.0]-5069:15: Heartbeat Failure encountered, chip reset required.
      qla2xxx [0000:2f:00.1]-5060:16: 83XX: F/W Error Reported: Check if reset required.
      qla2xxx [0000:2f:00.1]-5069:16: Heartbeat Failure encountered, chip reset required.

  • In-memory or on-disk corruption may be detected in conjunction with the above. events

    • Either of these may cause filesystem corruption which is detected at shutdown, reboot, or via manual checks by running utilities such as fsck.
    • Events may include following or similar:

      kernel: [3587261.439875] traps: multipathd[1171] general protection ip:7fd55eb76914 sp:7fd56038e8d0 error:0 in libc-2.17.so[7fd55eaf4000+1c2000]
      audispd: node=hostname type=ANOM_ABEND msg=audit(1577817890.485:6538936): auid=4294967295 uid=0 gid=0 ses=4294967295 pid=1110 comm="multipathd" reason="memory violation" sig=11
      kernel: traps: multipathd[1171] general protection ip:7fd55eb76914 sp:7fd56038e8d0 error:0 in libc-2.17.so[7fd55eaf4000+1c2000]

  • A system crash may occur in conjunction with the above events.

Environment

  • Red Hat Enterprise Linux 7
  • HPE ProLiant DL380 Gen10
  • HPE SN1100Q Qlogic HBA
  • HPE SN1600Q
  • QLogic Corp. ISP2722-based 16/32Gb Fibre Channel to PCIe Adapter [1077:2261] (rev 01)

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