NetXen NIC firmware hang detected on Red Hat Enterprise Linux

Solution Verified - Updated -

Issue

  • An HP machine with ASR (Automatic System Recovery - HP process) enabled rebooted with firmware hangs in the logs. Below is a snippet from the messages log showing the firmware hang messages followed by a system boot (ASR stepped in and rebooted the machine).
Dec 29 21:59:25 hostname kernel: eth0: firmware hang detected  
Dec 29 21:59:25 hostname kernel: eth1: firmware hang detected   
Dec 29 21:59:25 hostname kernel: eth2: firmware hang detected  
Dec 29 21:59:25 hostname kernel: eth3: firmware hang detected   
Dec 29 21:59:25 hostname firmware_helper[22079]: Loading of /lib/firmware/phanfw.bin for netxen_nic driver failed: No such file or directory  
Dec 29 21:59:25 hostname firmware_helper[22122]: Loading of /lib/firmware/nx3fwct.bin for netxen_nic driver failed: No such file or directory  
Dec 29 21:59:25 hostname kernel: bonding: bond0: link status definitely down for interface eth0, disabling it  
Dec 29 21:59:25 hostname kernel: bonding: bond0: now running without any active interface !  
Dec 29 21:59:25 hostname kernel: bonding: bond0: link status definitely down for interface eth1, disabling it  
Dec 29 21:59:25 hostname kernel: cmanicd[7338]: segfault at 0000000000000000 rip 0000003187678670 rsp 0000000041617968 error 4

Environment

  • Red Hat Enterprise Linux 5
  • Red Hat Enterprise Linux 6
  • HP Hardware

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