NoSuchSymbolException while trying to run jmap

Issue

• We get the following error when trying to run jmap

  Attaching to process ID 11918, please wait...
  sun.jvm.hotspot.debugger.NoSuchSymbolException: Could not find symbol "gHotSpotVMTypeEntryTypeNameOffset" in any of the known library names (libjvm.so, libjvm_g.so, gamma_g)
      at sun.jvm.hotspot.HotSpotTypeDataBase.lookupInProcess(HotSpotTypeDataBase.java:390)
      at sun.jvm.hotspot.HotSpotTypeDataBase.getLongValueFromProcess(HotSpotTypeDataBase.java:371)
      at sun.jvm.hotspot.HotSpotTypeDataBase.readVMTypes(HotSpotTypeDataBase.java:102)
      at sun.jvm.hotspot.HotSpotTypeDataBase.<init>(HotSpotTypeDataBase.java:85)
      at sun.jvm.hotspot.bugspot.BugSpotAgent.setupVM(BugSpotAgent.java:568)
      at sun.jvm.hotspot.bugspot.BugSpotAgent.go(BugSpotAgent.java:494)
      at sun.jvm.hotspot.bugspot.BugSpotAgent.attach(BugSpotAgent.java:332)
      at sun.jvm.hotspot.tools.Tool.start(Tool.java:163)
      at sun.jvm.hotspot.tools.FinalizerInfo.main(FinalizerInfo.java:47)
      at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
      at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
      at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
      at java.lang.reflect.Method.invoke(Method.java:616)
      at sun.tools.jmap.JMap.runTool(JMap.java:196)
      at sun.tools.jmap.JMap.main(JMap.java:128)
  

• We are not able to generate heapdump in windows jboss server using jmap tool. Getting the below error while taking heapdump using jmap tool:

E:\jboss\java\sun\1.6.43\bin>jmap.exe -F -dump:live,format=b,file=E:\test\heapdump.bin 8684
Attaching to process ID 8684, please wait...
sun.jvm.hotspot.debugger.NoSuchSymbolException: Could not find symbol "gHotSpotVMTypes" in any of the known library names (jvm.dll, jvm_g.dll)
        at sun.jvm.hotspot.HotSpotTypeDataBase.lookupInProcess(HotSpotTypeDataBase.java:389)
        at sun.jvm.hotspot.HotSpotTypeDataBase.readVMTypes(HotSpotTypeDataBase.java:104)
       at sun.jvm.hotspot.HotSpotTypeDataBase.<init>(HotSpotTypeDataBase.java:85)
        at sun.jvm.hotspot.bugspot.BugSpotAgent.setupVM(BugSpotAgent.java:565)
        at sun.jvm.hotspot.bugspot.BugSpotAgent.go(BugSpotAgent.java:494)
        at sun.jvm.hotspot.bugspot.BugSpotAgent.attach(BugSpotAgent.java:332)
        at sun.jvm.hotspot.tools.Tool.start(Tool.java:163)
        at sun.jvm.hotspot.tools.HeapDumper.main(HeapDumper.java:77)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
        at java.lang.reflect.Method.invoke(Method.java:597)
        at sun.tools.jmap.JMap.runTool(JMap.java:179)
        at sun.tools.jmap.JMap.main(JMap.java:110)
Debugger attached successfully.
sun.jvm.hotspot.tools.HeapDumper requires a java VM process/core!