Subscription Information Wrong Or Missing In Satellite 6 Web User Interface

Solution Verified - Updated -


  • Red Hat Satellite 6


  • The number of consumed subscriptions listed in Red Hat Satellite's Content --> Red Hat Subscriptions web user interface (web UI) differs from what is actually known to be used.
  • Whole subscriptions are missing from the Content --> Red Hat Subscriptions web UI, yet appear after searching against some criteria (for example, contract = 12345678) or in the command line output of hammer subscription list --organization-id X.  (Where X is one's organization ID number.)


  • Create a backup of your Red Hat Satellite Server.

  • Execute the below command on Red Hat Satellite Server and check to see if the issue is fixed.

    # foreman-rake katello:reimport
  • If the issue is not fixed, then check for the stale/orphaned entries using the below command.

    # foreman-rake katello:clean_backend_objects
  • If the output of the above commands shows any number of orphaned consumer then remove them using below command.

    # foreman-rake katello:clean_backend_objects COMMIT=true
  • If the issue is still not fixed, please open a support case.

Root Cause

  • Discrepancy between the web UI and the database.

This solution is part of Red Hat’s fast-track publication program, providing a huge library of solutions that Red Hat engineers have created while supporting our customers. To give you the knowledge you need the instant it becomes available, these articles may be presented in a raw and unedited form.