[Satellite 6] Puppet Clients show up in GUI dashboard as 'hosts with no report'

Solution Verified - Updated -

Environment

  • Red Hat Satellite 6.2.x
  • Puppet

Issue

  • On Red Hat Satellite GUI dashboard Puppet clients show as hosts with no report.

Resolution

  • On Red Hat Satellite Identify duplicate entry for the affected host using hammer:
# hammer -u <user> -p <password> organization list

# hammer -u <user> -p <password> content-host list --organization-id <id>

# hammer -u <user> -p <password> host list
  • On Puppet Client checksystem Identityusing below command:
 #  subscription-manager identity
  • On Red Hat Satellite match above Puppet Client system identity under Content Hosts to identify the actual host :
On Red Hat Satellite Web GUI: 

go under 'hosts' tab => 'Content Hosts' => Click on host => check 'UUID' of host

Note: Now remove the duplicate host entry as below but before that make sure duplicate host is Disassociate first , refer this - How to delete hosts from Red Hat Satellite 6 WebUI, without actually deleting it from a compute resource :

On Red Hat Satellite Web GUI:

go under 'hosts' tab => 'all hosts' => Check mark on duplicate host => click on 'Select Action' tab => under it select 'delete host'

Root Cause

  • Due to duplicate entry exists of same Puppet client and it is not assigned to a organization .

Diagnostic Steps

  • On Puppet Client check below:
root@Client:~# puppet agent -t --server Satellite.example.com
Info: Retrieving pluginfacts
Info: Retrieving plugin
Info: Caching catalog for Client.example.com
Info: Applying configuration version '1481287909'
Notice: Finished catalog run in 0.01 seconds
  • On Red Hat Satellite check production.log for following:
2016-12-14 09:11:27 [app] [I] Started GET "/node/Client.example.com?format=yml" for 192.168.1.101 at 2016-12-14 09:11:27 +0100
2016-12-14 09:11:27 [app] [I] Processing by HostsController#externalNodes as YML
2016-12-14 09:11:27 [app] [I]   Parameters: {"name"=>"Client.example.com"}
2016-12-14 09:11:27 [app] [I]   Rendered text template (0.0ms)
2016-12-14 09:11:27 [app] [I] Completed 200 OK in 69ms (Views: 0.6ms | ActiveRecord: 6.8ms)
2016-12-14 09:11:28 [app] [I] Started POST "/api/hosts/facts" for 192.168.1.101 at 2016-12-14 09:11:28 +0100
2016-12-14 09:11:28 [app] [I] Processing by Api::V2::HostsController#facts as JSON
2016-12-14 09:11:28 [app] [I]   Parameters: {"facts"=>"[FILTERED]", "name"=>"Client.example.com", "certname"=>"Client.example.com", "apiv"=>"v2", :host=>{"name"=>"Client.example.com", "certname"=>"Client.example.com"}}
2016-12-14 09:11:28 [app] [I] Import facts for 'Client.example.com' completed. Added: 0, Updated: 10, Deleted 0 facts
2016-12-14 09:11:28 [app] [I] Completed 201 Created in 120ms (Views: 5.2ms | ActiveRecord: 41.6ms)
2016-12-14 09:11:28 [app] [I] Started GET "/node/Client.example.com?format=yml" for 192.168.1.101 at 2016-12-14 09:11:28 +0100
2016-12-14 09:11:28 [app] [I] Processing by HostsController#externalNodes as YML
2016-12-14 09:11:28 [app] [I]   Parameters: {"name"=>"Client.example.com"}
2016-12-14 09:11:28 [app] [I]   Rendered text template (0.0ms)
2016-12-14 09:11:28 [app] [I] Completed 200 OK in 67ms (Views: 0.5ms | ActiveRecord: 7.4ms)
2016-12-14 09:11:28 [app] [I] Started POST "/api/reports" for 192.168.1.101 at 2016-12-14 09:11:28 +0100
2016-12-14 09:11:28 [app] [I] Processing by Api::V2::ReportsController#create as JSON
2016-12-14 09:11:28 [app] [I]   Parameters: {"report"=>"[FILTERED]", "apiv"=>"v2"}
2016-12-14 09:11:28 [app] [I] processing report for Client.example.com
2016-12-14 09:11:28 [app] [I] Imported report for Client.example.com in 0.05 seconds
2016-12-14 09:11:28 [app] [I]   Rendered api/v2/reports/create.json.rabl (15.4ms)
2016-12-14 09:11:28 [app] [I] Completed 201 Created in 92ms (Views: 14.5ms | ActiveRecord: 18.9ms)

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