Sophos anti virus software related kernel module prevents to shutdown the system.

Solution Unverified - Updated -

Issue

  • Sophos anti virus software related kernel module prevents to shutdown the system.
    In vmcore, gvfs-fuse-daemon has following backtraces.

    PID: 3360   TASK: ffff88007d7d1500  CPU: 0   COMMAND: "gvfs-fuse-daemo"
     #0 [ffff88007d7d3b18] schedule at ffffffff815278c2
     #1 [ffff88007d7d3be0] fuse_get_req at ffffffffa01083b1 [fuse]
     #2 [ffff88007d7d3c70] fuse_getxattr at ffffffffa010af8e [fuse]
     #3 [ffff88007d7d3ce0] get_vfs_caps_from_disk at ffffffff81225735
     #4 [ffff88007d7d3d20] audit_copy_inode at ffffffff810deb63
     #5 [ffff88007d7d3d60] __audit_inode at ffffffff810defee
     #6 [ffff88007d7d3dc0] audit_inode at ffffffff811965ed
     #7 [ffff88007d7d3dd0] filename_lookup at ffffffff8119a0ba
     #8 [ffff88007d7d3e10] path_lookup at ffffffff8119a17e
     #9 [ffff88007d7d3e40] talpaPostMount at ffffffffa028ae7e [talpa_vfshook]
    #10 [ffff88007d7d3f30] talpa_mount at ffffffffa024b8ef [talpa_syscallhook]
    #11 [ffff88007d7d3f80] system_call_fastpath at ffffffff8100b072
        RIP: 00000035430e92fa  RSP: 00007fff1c603648  RFLAGS: 00010206
        RAX: 00000000000000a5  RBX: ffffffff8100b072  RCX: 0000000000000006
        RDX: 0000000002473f20  RSI: 0000000002478e00  RDI: 0000000002475500
        RBP: 0000000002473f20   R8: 0000000002476d80   R9: 0000000000000000
        R10: 0000000000000006  R11: 0000000000000206  R12: 0000000002473f20
        R13: 0000000002475500  R14: 0000000000000000  R15: 0000000002478e00
        ORIG_RAX: 00000000000000a5  CS: 0033  SS: 002b
    

Environment

  • Red Hat Enterprise Linux 6
  • Sophos provided anti virus software.
  • gvfs-fuse-daemon

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