The `subscription manager list installed` shows `Not supported by a valid subscription` even when having correct product certificate and using correct socket subscription on system..

Solution Verified - Updated -

Environment

  • Red Hat Enterprise Linux 5
  • Red Hat Enterprise Linux 6
  • Red Hat Enterprise Linux 7
  • Red Hat Customer Portal

Issue

  • The subscription manager list installed shows Not supported by a valid subscription even when having correct product certificate and using correct socket subscription on system. Can also see that portal show status as subscribed.
subscription-manager list
+-------------------------------------------+
    Installed Product Status
+-------------------------------------------+

Product Name:   Red Hat Satellite
Product ID:     250
Version:        6.0
Arch:           x86_64
Status:         Not Subscribed
Status Details: Not supported by a valid subscription.
Starts:         
Ends:

Resolution

  • This should be problem with customer portal and subscription, contact Red Hat Technical Support for this issue.

Diagnostic Steps

  • Confirm that correct product certificate present on system.
# ls -la /etc/pki/product
total 16
drwxr-xr-x.  2 root root 4096 Dec 24  2014 .
drwxr-xr-x. 14 root root 4096 Aug 20 20:30 ..
-rw-r--r--.  1 root root 2175 Dec 24  2014 179.pem
-rw-r--r--.  1 root root 2171 Nov 26  2014 71.pem
  • Confirm that system has equal or less number of CPU sockets used as compare to what is provided by subscription.
# sudo subscription-manager facts |grep '^cpu.'
cpu.core(s)_per_socket: 2
cpu.cpu(s): 4
cpu.cpu_socket(s): 2
cpu.thread(s)_per_core: 2
cpu.topology_source: kernel /sys cpu sibling lists
  • Confirm that the provided login details of hypervisor such as password is not expired which mentioned in the virt-who configuration.

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2 Comments

How do you confirm that the product certificate is present on the system as listed on the diagnostic steps?

even if the results are showing for both of above commands, server is still not supported by a valid subscription