Why does subscription-manager list return: "No installed products to list" ?

Solution Verified - Updated -

Environment

  • Red Hat Enterprise Linux
  • Red Hat Subscription Management (RHSM)

Issue

  • Why does command 'subscription-manager list return: No installed products to list`?
  • How to get 69.pem if it is missing?
  • subscription-manager list --consumed shows a valid subscription but subscription-manager list command shows No installed products to list

  • yum repolist command returns no repository information.

    [root@example ~]#  yum -v repolist
Not loading "rhnplugin" plugin, as it is disabled
Loading "product-id" plugin
Loading "security" plugin
Loading "subscription-manager" plugin
Updating certificate-based repositories.
Config time: 1.008
Yum Version: 3.2.29
Setting up Package Sacks
repolist: 0                     <===

    [root@example ~]#  subscription-manager list
No installed products to list

    [root@example ~]#  subscription-manager repos
This system has no repositories available through subscriptions.

Resolution

Root Cause

  • Product certificate pem file is missing from /etc/pki/product/ directory.

Diagnostic Steps

  • Collect sosreport of the system.
  • Verify the product certificate information stored in /etc/pki/product directory.

  • Enable the repository and check for error.

    # subscription-manager repos --enable=REPO_ID
REPO ID does not match a valid repository ID. Use "subscription-manager repos --list" to see valid repositories

  • Review the logs for Subscription-Manager, which shows that no products are updated at /var/log/rhsm/rhsm.log

    2013-09-04 16:33:35,721 [DEBUG]  @profile.py:95 - Loading current RPM profile.
2013-09-04 16:33:35,783 [INFO]  @connection.py:538 - Using certificate authentication: key = /etc/pki/consumer/key.pem, cert = /etc/pki/consumer/cert.pem, ca = /etc/rhsm/ca/, insecure = False
2013-09-04 16:33:35,783 [INFO]  @connection.py:549 - Connection Built: host: subscription.rhn.redhat.com, port: 443, handler: /subscription
2013-09-04 16:33:35,991 [DEBUG]  @cert_sorter.py:116 - Sorting product and entitlement cert status for: 2013-09-04 16:33:35.991899+00:00
2013-09-04 16:33:35,992 [DEBUG]  @cert_sorter.py:169 - Installed product IDs: []
2013-09-04 16:33:35,994 [DEBUG]  @cert_sorter.py:185 - Checking certificate: 1456352708107124720
2013-09-04 16:33:35,994 [DEBUG]  @cert_sorter.py:122 - valid entitled products: []
2013-09-04 16:33:35,994 [DEBUG]  @cert_sorter.py:123 - expired entitled products: []
2013-09-04 16:33:35,994 [DEBUG]  @cert_sorter.py:124 - partially entitled products: []
2013-09-04 16:33:35,995 [DEBUG]  @cert_sorter.py:125 - unentitled products: []
2013-09-04 16:33:35,995 [DEBUG]  @cert_sorter.py:126 - future products: []
2013-09-04 16:33:35,995 [DEBUG]  @cert_sorter.py:127 - partial stacks: []
2013-09-04 16:33:35,995 [DEBUG]  @cert_sorter.py:128 - valid stacks: []
2013-09-04 16:33:35,998 [DEBUG]  @connection.py:360 - Loading CA PEM certificates from: /etc/rhsm/ca/
2013-09-04 16:33:35,998 [DEBUG]  @connection.py:342 - Loading CA certificate: '/etc/rhsm/ca/redhat-uep.pem'
2013-09-04 16:33:35,999 [DEBUG]  @connection.py:342 - Loading CA certificate: '/etc/rhsm/ca/candlepin-stage.pem'
2013-09-04 16:33:35,999 [DEBUG]  @connection.py:366 - Using proxy: server.example.com:80
2013-09-04 16:33:35,999 [DEBUG]  @connection.py:381 - Making request: GET https://subscription.rhn.redhat.com:443/subscription/consumers/b92d3659e-5024-4b56-9c7a-8dc281088c22/certificates/serials
2013-09-04 16:33:37,142 [DEBUG]  @connection.py:394 - Response status: 200
2013-09-04 16:33:37,143 [INFO]  @certlib.py:225 - certs updated:
Total updates: 0
Found (local) serial# [2456322608907124720L]
Expected (UEP) serial# [2456322603907424720]
Added (new)
  <NONE>
Deleted (rogue):
  <NONE>
Expired (deleted):
  <NONE>

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