Insights-client data upload attempt failed with Reason 404 Not Found

Solution Verified - Updated -

Issue

  • Before 28th May 2025, Insights-client data Upload attempt 1 of 1 failed! Reason: 404: Not Found

    # insights-client 
    Starting to collect Insights data for client.example.com
    Writing RHSM facts to /etc/rhsm/facts/insights-client.facts ...
    Uploading Insights data.
    Upload attempt 1 of 1 failed! Reason: 404: Not Found
    All attempts to upload have failed!
    Please see /var/log/insights-client/insights-client.log for additional information
    Upload failed.
    
  • The same command fails with a different error, after 28th May:

    Uploading Insights data.
    Upload attempt 1 of 1 failed! Reason: HTTPSConnectionPool(host='capsule.example.com', port=443): Max retries exceeded with url: /redhat_access/r/insights/ingress/v1/upload (Caused by SSLError(SSLError(1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed (_ssl.c:897)'),))
    All attempts to upload have failed!
    

Environment

  • Red Hat Lightspeed (Insights)
  • Red Hat Satellite 6

Only RHEL systems registered to a Red Hat Satellite server are impacted

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