How to access Red Hat Subscription Manager (RHSM) through a firewall or proxy

Solution Verified - Updated -

Environment

  • Red Hat Enterprise Linux 7 (and later)
  • Red Hat Enterprise Linux 6.1 (and later)
  • Red Hat Enterprise Linux 5.8 (and later)
  • Red Hat Subscription Management (RHSM)
  • Red Hat Satellite 5.6 and 5.7 (if migrated from RHN -> RHSM)
  • Red Hat Satellite 5.8
  • Red Hat Satellite 6

Issue

  • How do I configure my system so that yum can access Red Hat Subscription Management (RHSM) through a firewall or proxy?
  • What URLs and ports do I need to configure in my proxy server to access RHSM?
  • How do I access RHSM (yum) through a firewall?
  • Not able to register due to network error
  • Red Hat Satellite 6 is unable to sync content from Red Hat. I suspect it is the company firewall blocking the traffic. What hostnames do I need to give to the network security team to allow content syncing?
  • Our network team says they need IP addresses to enable them to allow our Red Hat Satellite 6 installation to talk to the Content Delivery Network. We cannot use host names and must use IP address or ranges.

Resolution

It is necessary to allow the following host names and ports on the outgoing network firewall to enable yum and subscription-manager to sync Satellite Server to Red Hat Satellite 6 repositories:
  • subscription.rhn.redhat.com:443 [https] AND subscription.rhsm.redhat.com:443 [https] (This is the new default address in newer versions of RHEL 7)
  • cdn.redhat.com:443 [https]
  • *.akamaiedge.net:443 [https] OR *.akamaitechnologies.com:443 [https]
It is not recommended to specify the IP addresses because the packages are distributed through the Akamai network and the IP addresses are subject to change. However, if your firewall is unable to use host name filtering, Red Hat provides a pool of IP addresses that should provide CDN delivery. Note: If the system is behind an HTTP proxy, add the details in /etc/rhsm/rhsm.conf as follows:
# an http proxy server to use (enter server FQDN)
proxy_hostname = myproxy.example.com 

# port for http proxy server
proxy_port = 8080

# user name for authenticating to an http proxy, if needed
proxy_user = proxy_username

# password for basic http proxy auth, if needed
proxy_password = proxy_password
For Satellite 5.x systems, you will also need to add the proxy information to /etc/rhn/rhn.conf.

Root Cause

  • Firewall or proxy is not configured for access to RHSM.
  • Some firewalls or organizations can not use hostnames and might need more granular control.

Diagnostic Steps

Some example of errors seen when Subscription-Manager was not able to access the above URLs due to firewall and/or proxies

  • Seeing this error (in /var/log/rhsm/rhsm.log) when trying to run 'subscription-manager register':
2014-04-16 18:07:53,063 [INFO]  @connection.py:657 - Connection Built: host: subscription.rhn.redhat.com, port: 443, handler: /subscription
2014-04-16 18:07:53,108 [DEBUG]  @connection.py:420 - Loading CA PEM certificates from: /etc/rhsm/ca/
2014-04-16 18:07:53,108 [DEBUG]  @connection.py:402 - Loading CA certificate: '/etc/rhsm/ca/redhat-uep.pem'
2014-04-16 18:07:53,109 [DEBUG]  @connection.py:402 - Loading CA certificate: '/etc/rhsm/ca/candlepin-stage.pem'
2014-04-16 18:07:53,109 [DEBUG]  @connection.py:426 - Using proxy: proxy.example.com:3128
2014-04-16 18:07:53,109 [DEBUG]  @connection.py:441 - Making request: GET https://subscription.rhn.redhat.com:443/subscription/
2014-04-16 18:07:53,173 [ERROR]  @utils.py:361 - Error while checking server version: [Errno 111] Connection refused
2014-04-16 18:07:53,174 [ERROR]  @utils.py:363 - [Errno 111] Connection refused
Traceback (most recent call last):
  File "/usr/share/rhsm/subscription_manager/utils.py", line 341, in get_server_versions
    if cp.supports_resource("status"):
  File "/usr/lib64/python2.6/site-packages/rhsm/connection.py", line 683, in supports_resource
    self._load_supported_resources()
  File "/usr/lib64/python2.6/site-packages/rhsm/connection.py", line 670, in _load_supported_resources
    resources_list = self.conn.request_get("/")
  File "/usr/lib64/python2.6/site-packages/rhsm/connection.py", line 541, in request_get
    return self._request("GET", method)
  File "/usr/lib64/python2.6/site-packages/rhsm/connection.py", line 448, in _request
    conn.request(request_type, handler, body=body, headers=headers)
  File "/usr/lib64/python2.6/httplib.py", line 914, in request
    self._send_request(method, url, body, headers)
  File "/usr/lib64/python2.6/httplib.py", line 951, in _send_request
    self.endheaders()
  File "/usr/lib64/python2.6/site-packages/rhsm/connection.py", line 200, in endheaders
    httpslib.HTTPSConnection.endheaders(self)
  File "/usr/lib64/python2.6/httplib.py", line 908, in endheaders
    self._send_output()
  File "/usr/lib64/python2.6/httplib.py", line 780, in _send_output
    self.send(msg)
  File "/usr/lib64/python2.6/httplib.py", line 739, in send
    self.connect()
  File "/usr/lib64/python2.6/site-packages/M2Crypto/httpslib.py", line 192, in connect
    HTTPConnection.connect(self)
  File "/usr/lib64/python2.6/httplib.py", line 720, in connect
    self.timeout)
  File "/usr/lib64/python2.6/socket.py", line 567, in create_connection
    raise error, msg
error: [Errno 111] Connection refused
... solution was to add the client machine IP to the corporate firewall to allow access to subscription.rhn.redhat.com.
  • Seeing this error when running running yum:
[root@rhsm ~]# yum update
Loaded plugins: product-id, rhnplugin, security, subscription-manager
This system is not registered to Red Hat Subscription Management. You can use subscription-manager to register.
This system is receiving updates from RHN Classic or RHN Satellite.
Error: failed to retrieve repodata/89cb7993fa65f2293e1b188014e0266343598f276e1af053c3189f6db6b488b1-primary.xml.gz from rhel-x86_64-server-6
error was [Errno 14] PYCURL ERROR 22 - "The requested URL returned error: 407 Proxy Authentication Required"
... the solution was to add proxy information to /etc/rhsm/rhsm.conf
  • Seeing this error when registering system behind firewall to RHSM:
Unable to verify server's identity: (104, 'Connection reset by peer')
  • tcpdump output shows that firewall has rules in 'WEB Filter' that possibly obstruct / modifies packets send to server .

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