The `subscription manager list installed` shows `Not supported by a valid subscription` even when having correct product certificate and using correct socket subscription on system..

Solution Verified - Updated -

Environment

  • Red Hat Enterprise Linux 5
  • Red Hat Enterprise Linux 6
  • Red Hat Enterprise Linux 7
  • Red Hat Customer Portal

Issue

  • The subscription manager list installed shows Not supported by a valid subscription even when having correct product certificate and using correct socket subscription on system. Can also see that portal show status as subscribed.
subscription-manager list
+-------------------------------------------+
    Installed Product Status
+-------------------------------------------+

Product Name:   Red Hat Satellite
Product ID:     250
Version:        6.0
Arch:           x86_64
Status:         Not Subscribed
Status Details: Not supported by a valid subscription.
Starts:         
Ends:

Resolution

  • This should be problem with customer portal and subscription, contact Red Hat Technical Support for this issue.

Diagnostic Steps

  • Confirm that correct product certificate present on system.
# ls -la /etc/pki/product
total 16
drwxr-xr-x.  2 root root 4096 Dec 24  2014 .
drwxr-xr-x. 14 root root 4096 Aug 20 20:30 ..
-rw-r--r--.  1 root root 2175 Dec 24  2014 179.pem
-rw-r--r--.  1 root root 2171 Nov 26  2014 71.pem
  • Confirm that system has equal or less number of CPU sockets used as compare to what is provided by subscription.
# sudo subscription-manager facts |grep '^cpu.'
cpu.core(s)_per_socket: 2
cpu.cpu(s): 4
cpu.cpu_socket(s): 2
cpu.thread(s)_per_core: 2
cpu.topology_source: kernel /sys cpu sibling lists
  • Confirm that the provided login details of hypervisor such as password is not expired which mentioned in the virt-who configuration.

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