System registration fails with "Name or service not known"
Environment
- Red Hat Network(RHN)
- Red Hat Enterprise Linux(RHEL)
- Red Hat subscription Manager(RHSM)
Issue
-
System registration fails with error
Name or service not known
:Error communicating with server. The message was: Name or service not known
-
Unable to register system its fails error
gaierror: [Errno -2] Name or service not known
:2014-06-18 14:33:50,133 [ERROR] @managercli.py:151 - Error during registration: [Errno -2] Name or service not known 2014-06-18 14:33:50,134 [ERROR] @managercli.py:152 - [Errno -2] Name or service not known Traceback (most recent call last): File "/usr/share/rhsm/subscription_manager/managercli.py", line 1045, in _do_command owner_key = self._determine_owner_key(admin_cp) File "/usr/share/rhsm/subscription_manager/managercli.py", line 1148, in _determine_owner_key owners = cp.getOwnerList(self.username) File "/usr/lib64/python2.6/site-packages/rhsm/connection.py", line 852, in getOwnerList return self.conn.request_get(method) File "/usr/lib64/python2.6/site-packages/rhsm/connection.py", line 541, in request_get return self._request("GET", method) File "/usr/lib64/python2.6/site-packages/rhsm/connection.py", line 448, in _request conn.request(request_type, handler, body=body, headers=headers) File "/usr/lib64/python2.6/httplib.py", line 914, in request self._send_request(method, url, body, headers) File "/usr/lib64/python2.6/httplib.py", line 951, in _send_request self.endheaders() File "/usr/lib64/python2.6/httplib.py", line 908, in endheaders self._send_output() File "/usr/lib64/python2.6/httplib.py", line 780, in _send_output self.send(msg) File "/usr/lib64/python2.6/httplib.py", line 739, in send self.connect() File "/usr/lib64/python2.6/site-packages/M2Crypto/httpslib.py", line 51, in connect socket.getaddrinfo(self.host, self.port, 0, socket.SOCK_STREAM): gaierror: [Errno -2] Name or service not known
-
yum update fails with
Error communicating with server. The message was Name or service unknown
Resolution
-
Start the
messagebus
andhaldaemon
services, if not running. -
Check
/etc/resolv.conf
file to see if the DNS server entry is present in this file. If not, then verify your DNS server and then add its entry.# vi /etc/resolv.conf nameserver <dns_server_ip>
-
Check if sslCACert is define properly in /etc/sysconfig/rhn/up2date
It should be:sslCACert=/usr/share/rhn/RHNS-CA-CERT
-
Restart network service:
# service network restart
For a system registered with RHSM:
-
Correct
Server hostname
andServer prefix
entries in/etc/rhsm/rhsm.conf
file as below:[server] # Server hostname: hostname = subscription.rhn.redhat.com # Server prefix: prefix = /subscription
-
Now register system
For a system registered with Satellite/Capsule:
- Set the correct
Satellite hostname
in Capsule/etc/hosts
file.
Root Cause
- Firewall blocking some ports.
- Incorrect CA certificate in /etc/sysconfig/rhn/up2date
For system registered using RHN Classic, value is "sslCACert=/usr/share/rhn/RHNS-CA-CERT" - Incorrect
Server hostname
andServer prefix
entries in/etc/rhsm/rhsm.conf
file.
Diagnostic Steps
-
From error message it seems that there is an issue with name resolution.
-
Check whether inbound and outbound ports i.e. 443 and 80 are open.
-
To check communication between client and server,
# telnet xmlrpc.rhn.redhat.com 80 # telnet xmlrpc.rhn.redhat.com 443 # nc -z rhn.redhat.com 80 -Xconnect # nc -z rhn.redhat.com 443 -Xconnect # echo -e "TRACE / HTTP/1.1\nHost: xmlrpc.rhn.redhat.com\n\n" | nc xmlrpc.rhn.redhat.com 80
-
Check whether messagebus and haldaemon services are running:
# /etc/init.d/messagebus status # /etc/init.d/haldaemon status
For system registered with Red Hat Subscription Manager
-
Check
/etc/rhsm/rhsm.conf
file to verify following entries :[server] # Server hostname: hostname = subscription.rhn.redhat.com # Server prefix: prefix = /subscription
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