Issue with USB devices in Spice client being grayed out

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I'm trying to assist a customer with their RHEV deployment.

They have RHEV 3.0 on RHEL 6.3. In the hypervisor they have 3 VMs configured with Windows 7 32bit.

They can access the VMs through the UserPortal via the Spice client without issue. Keyboard and sound work great.

 

The problem is USB devices are grayed out when right-clicking on the top Spice frame. The USB devices are all listed, but you cannot click on them to make them available in the VM.

 

The usbfilter.txt file has the -1,-1,-1,-1,1 appened to the end of it in the /usr/share/rhevm/rhevm.ear/userportal.war/org.ovirt.engine.ui.userportal.UserPortal/consoles/spice directory.

The USB policy is enabled on each VM

Each VM has USB Auto-share checked.

Port 32023 is open and according to their network admin, traffic is available to go across that port.

 

I'm stuck on where to go for this. Where else can I check for logging to see what may be preventing the USB devices from being available in the VM. I've not had much luck searching for this in Google or even here.

 

 

Thanks

er

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