Software issues in MS based VMs
I'm not sure this is the proper category for this. I am evaluating the beta for RHEV 3. We have a few Virtual machines installed (Win XP, 2008 R2 (both standard and datacenter)) and have been having issues installing our antivirus product we use for MS computers. (Sophos) I know the package is good because it has been used on physical machines. The install essentially hangs when I run the executable in one of our VMs. What would I need to provide for diagnostic information? I have not really found anything helpful in the log files for the software or the Windows event viewer.
Responses
Hi Thomas. As you probably know, troubleshooting 3rd party software can prove extremely tricky. I am not aware of specific conflicts with Sophos, but usually such behaviour is not limited to VMs, but also conflicts with other software and drivers.
Though it is possible in Windows 2008 to dump a memory stack of a process for debugging, without the proprietary symbols for debugging, this data is almost worthless.
I would suggest you open a support case with Sophos and we will provide information they might require from the virtual platform side.
What you can try in the meantime, just to give us a direction is:
- set up a clean windows VM with an IDE based disk and e1000 networking device
- do not install any RHEV guest tools
- try to install the antivirus and let us know if it worked.
If the insall works, we might try to start adding RHEV components one by one, and reinstalling the antivirus, until it hangs again, in order to pinpoint the component that conflicts (virtio disk, virtio network, guest agents etc).
Tom - I can't think of anything to pass on to them other than to focus on similar QA testplans with other virt platforms and apply those to RHEV if possible. Sophos can download and try RHEV via the trial website:
http://www.redhat.com/promo/rhev3/
Thanks, and keep us posted, we are interested in finding out what happened.
Andrius.
Red Hat, Inc.
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