Video classroom classes down for anyone else?
Are video classroom courses down for anyone else? Getting the Server Error 500 across all VC classes for nearly 4 hours now. Have had the learning subscription now for only 16 days and it's the 3rd time it's happened. The first time it came back within 30 minutes so figured it was just something transient. The second time I lost a day I was planning on studying. Also lost today. Managed to get in once today and got about 90 seconds into the video before it started buffering and then nothing but server error 500's. Extremely frustrating.
Responses
Been happening to me about once a week too. I have to keep checking back. Sometimes it comes up right away. Sometimes I wait a couple hours. Course catalog will also show up empty even when I search. I have to refresh the page more than a few times.
it's happening with me all day today and had same issue a week ago, I reserved my openstack exam on Monday ( 8/6) and I need to practice lab, very disappointing...
Me too, It happened last week (same day) as well. but it came back online after few hours. I was thinking it was some kind of scheduled maintenance
I'm having the same problems. Before, a refresh of the webpage fixed it. Now it seems worse. Something must have exploded somewhere.
I am also experiencing the same trouble now. This sucks. I have Ex-403 Satellite Administration exam next week.
Even I am also facing same issue since this moarning...catalog page is showing empty and when i got the catalog page and try to view videos then getting Server error (500)....can some one from redhat have alook into it asap?
Just now i have send mail to redhat team to look into it. I request all the members who are facing same issue send mails to their regional redhat support teams. Below are the details of techinal team of differnt regions.
Red Hat Technical Support. North America: training_sales@redhat.com Europe, Middle East and Africa: training-emea-role@redhat.com Singapore: asean-glsadmin@redhat.com Australia and New Zealand: anz-glsadmin@redhat.com Other Asia/Pacific Regions: training-ap@redhat.com Mexico: training-mexico@redhat.com Brazil: treinamento-pos-vendas@redhat.com South America and Caribbean: training-latam@redhat.com
Newbie
10 points
I just opened a case with an URGENT SLA. Not sure if this will help, but it might help with visibility.
I opened up a sev 2. I need to the study for the exam. I would suggest we all open up a ticket when this issue happens. I attached a screenshot to my ticket.
Go to this link: https://access.redhat.com/support/cases/, which is at the top of this page too, named SUPPORT CASES. In the Product drop down, select: Red Hat Online Learning (NOTE: You will need to scroll down through a list in the drop-down menu) Important, in the Product Version drop down, select the largest number (as I type this, it is 1.0, but that may change over time) NOTE: the "Submit" button won't activate until this is selected. In the Case Type drop down, select: Other In the Problem Statement block, enter something concise, the course number, and a small description. In the Case Description block, enter the specifics.
I've opened in internal people team ticket for this. If you just need the lab reading material and not the videos for now then keep refreshing till catalog comes up. The online labs look down as well.
You can also link directly into a lab track by updating this URL with the class name: https://role.rhu.redhat.com/rol-rhu/rhz/rhls/course/rh254-7
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