Cannot Activate RHEL Server with Free Developer Subscription

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I signed up for the free Red Hat developer license, but I can't activate my RHEL server install. My account says I have an active Red Hat Enterprise Linux Developer Suite subscription, but when I go to attach my system to it, I get a message saying I don't have any matching subscriptions.

Has anyone else had this problem?

jm
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Responses

Christian Labisch's picture Guru 9715 points
6 January 2018 2:16 PM

Hi James,

It happens randomly every now and then ...
You should be able to solve it by executing :

sudo subscription-manager remove --all
sudo subscription-manager unregister
sudo subscription-manager clean

sudo subscription-manager register
sudo subscription-manager refresh
sudo subscription-manager attach --auto

Regards,
Christian

jm Community Member 20 points
8 January 2018 12:17 AM

Hi Christian,

Thank you for the response. I tried the commands you listed, but I was still not able to register.

This was the result I got:

Installed Product Current Status:
Product Name: Red Hat Enterprise Linux Server
Status:       Not Subscribed

Unable to find available subscriptions for all your installed products.
Christian Labisch's picture Guru 9715 points
8 January 2018 9:05 AM

Hi James,

In this case you should contact the Custumer Support team to let them have a look into the issue and fix it for you. :)

Regards,
Christian

R. Hinton.'s picture Guru 10133 points
8 January 2018 10:24 PM

Hi James, I just gotta ask, is there any chance you have a network issue preventing you from reaching Red Hat?

Out of abject curiosity, examine this https://access.redhat.com/labsinfo/registrationassistant

As one Red-Hatter (Stephen Wadeley) mentioned in a like issue, One possible cause could be if your system has more sockets than the entitlement allows. You can check determine that with this How to determine the number of CPUs on a system https://access.redhat.com/solutions/61791

Lastly, if you did register it, but just can not attach entitlements, have you tried manually attaching them through the Customer portal? Here's how:

you can attempt to set its' channels through the Red Hat Customer Service area. Did you go through this solution https://access.redhat.com/solutions/1735723? Also examine this solution at https://access.redhat.com/solutions/321033.

If this system is connected directly to Red Hat, then go to the Red Hat Portal main page. Look for a link named "My Subscriptions" and click on it, then go to the link named Systems which leads to https://access.redhat.com/management/systems. See if your system is there. IF IT IS, then click on the link with the name of the specific server. This should land you on the "Details" tab. Next to that, look for a tab that says "Subscriptions" and click on that link. (important note below) There ought to be a dark button that is named "Attach Subscriptions"

Okay, I went through this, and the link "Attach Subscriptions" wasn't working, so I deleted the subscription from the system itself, then I re-added it and was able to have the subscription re-added. Then go to the server in question and run subscription-manger refresh;yum clean all;yum repolist

Again, let us know how it goes.

R. Hinton.'s picture Guru 10133 points
8 January 2018 10:40 PM

Additional, the documentation and a solution id https://access.redhat.com/solutions/253273.

Let us know how it goes

jm Community Member 20 points
8 January 2018 10:46 PM

Hi R. Hinton,

There was no network issue on my end and I had tried to manually attach the subscription via the customer portal to no avail. In the end, I got in touch with Red Hat Customer Support and they sorted it out on their end.

Christian Labisch's picture Guru 9715 points
9 January 2018 7:53 AM

Hi James,

Good to read that the Customer Support team could solve your problem. :)

Regards,
Christian

R. Hinton.'s picture Guru 10133 points
9 January 2018 5:59 AM

I am glad they got it sorted out for you,

besides my curiosity, others may come to this discussion you started, and wondered what the resolution is? What did they do to resolve the issue

Thank you for letting us now

jm Community Member 20 points
9 January 2018 3:52 PM

I believe they had to remove the license from my account and then add it again.

R. Hinton.'s picture Guru 10133 points
10 January 2018 12:28 AM

yup, that's clearly something on their end. Thanks Christian for the good tip for James.

Christian Labisch's picture Guru 9715 points
10 January 2018 10:17 AM

Hi ! :)

I'm glad that we could help James to solve it. The thing is that when the commands I provided in my first post above can't fix this special problem, there is no other chance than asking the support team to do that and I assume that it has something to do with the Developer Edition being not a "normal" subscription which (under the hood) might be attached in a different way ... strange is that it occurs randomly for only some users though. I am talking about the free no-cost Developer Suite of course.

Regards,
Christian

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