Browsing the Course Catalog is a Nightmare

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Hey there.

I was trying to get a list of all courses that have Video Classroom available, so I tried to dig in the Course Catalog.

Right off the bat it gives me 2776 Records, which is absurd, since it displays every course, in every format, for every language, in every region, and exams too!

So I tried to narrow it down further, and selected (Video Classroom) From the drop down, the list came down to 321 Entries. The only way to narrow the search down is to type your region's name - in my case: Middle East -, in the search field to get the list of 20 VC Courses.

I'm not sure why RHLS Team decided to display the content this way, but it is very confusing. Maybe require the user to set his language/region at profile then display those specific courses for him by default (Unless he manually looks for exams in other regions for instance).

I would love to hear what you guys think.

Responses

I won't be able to discuss, but I only get 48 courses, and for me, all in English (with the option to switch to other languages), and this seems consistent with some other co-workers who have the same subscription as I do. Ours is working as expected. Recommend submitting a case if this persists at https://access.redhat.com/support/cases/ since it is a supported product. Wish you well with this.

I;m sure browsing catalog is not working. It's sad. Please try to go next page an you will se that there is only 2254 records.

RH should repair this BUG

Regards, Arti

Hi Artur Zyto,

Sorry you're having trouble with your Red Hat Learning Subscription. You might not be aware of this, your Red Hat Learning Subscription is a supported product. I recommend you submit a case with Red Hat. Community support may not be the best avenue to get your issue resolved.

  • Go to this link: https://access.redhat.com/support/cases/, which is at the top of this page too, named SUPPORT CASES.
  • In the Product drop down, select: Red Hat Online Learning (NOTE: You will need to scroll down through a list in the drop-down menu)
  • Important, in the Product Version drop down, select the largest number (as I type this, it is 1.0, but that may change over time) NOTE: the "Submit" button won't activate until this is selected.
  • In the Case Type drop down, select: Other
  • In the Problem Statement block, enter something concise, the course number, and a small description.
  • In the Case Description block, enter the specifics.

The other blocks are straightforward enough. When I've submitted a ticket for Red Hat Online Learning, I make it a low priority, it certainly is not production. One of the course administrators does on occasion check the forum, but you ought to submit a ticket for this issue since this is supported.

The Training Principal Product Manager also highly recommends submitting a case for this, as the experiences of one customer in resolution may not necessarily work with another (paraphrasing) see this link, it leads to his comments Also examine the Red Hat course updates page at https://access.redhat.com/discussions/3344631. for up to the date info they post

Regards,

-RJ

Artur Żyto

Please see my last post, I really really recommend you put in a case with Red Hat, instructions in my last post.

Regards,

-RJ

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