Can not download eBook from Virtual Classroom

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When I try to download the eBook from a RH Virtual Classroom course, I get a pop-up which says:
"Preparing eBook
The first time you request a student guide eBook, it may take up to 15 minutes to process your request."

However, that window never goes away, despite waiting for hours. I have tried two browsers (Chrome and Firefox, both on RHEL7). I tried again after disabling pop-ups.

My ID with a RHLS attached is not the one I am using to create this discussion. For some reason I can't open a case (403 error) or start a discussion with that ID (the button doesn't exist).

Anyway, I'm interested in any suggestions about how I might go about getting this fixed, please...

Responses

You should open a support case.

-Scott

The problem is that I can't log a case with that ID, as I explained above. I have no idea why. I could probably open a case with this one, but I'll need to check whether that is an appropriate use of the account.

The likely cause would be that your RHLS user name does not have the support entitlement needed to open support cases. It should have been assigned upon RHLS purchase, however, if something happened to change that username post-purchase, for example, the wrong username was provided as part of the purchase and was later updated, then it's likely that the support entitlement was not migrated to the updated username. There could be another reason for the lack of entitlement, your geographical training operations team is probably the place to go. https://rol.redhat.com/rol/vtc/account_support

(of course this is all assuming that the issue was not the intermittent wonkiness of the customer portal over the last week.)

Thanks Scott, that seems to be a very likely explanation. There was some sort of irregularity with the account creation, but it all happened without my involvement. I'll try to get in touch with the team you mentioned.

I think I tried it enough times on different days to eliminate the possibility of wonkiness causing the problem. :)

Just open the case to fix this issue. Many thanks to support team! https://access.redhat.com/support/cases/#/case/01995800

Understood. There are a variety of factors that could cause the behavior you're seeing. These range from a corrupt watermarked PDF existing to missing data in your account that is used for part of the watermark. None of those things are items that community-help could resolve, hence my suggestion that a support case would be the best route to go for results.

-STM

I am not able to download PDF after giving my credentials . what could be the problem?

My problem was resolved by talking to Red Hat as described by Scott McBrien above. He also mentioned several possible causes.

If you can't open a support case, then I'd suggest emailing the training contacts which you can find on the website, and asking nicely. They were very helpful to me.

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