Entitlements Required in Documentation

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The Insights 1.0 doc has under entitlements required:

A subscription to Red Hat Insights is available today for an added cost via the Red Hat Customer Portal, Red Hat Satellite, Red Hat CloudForms, Ansible Tower, as well as the public Red Hat Insights API.

This just confuses me, previously Access Insights had up to 10 free with Satellite, etc ... this documentation is quite vague.

Responses

Hey Bradley,

10-free was the old evaluation model of Red Hat Insights. You are able to register 10 systems to Red Hat Insights freely (with sufficient RHEL subscriptions). Also, Red Hat Insights is also a subscription that customers want to register more than 10 systems to Red Hat Insights.

Now, we have a new evaluation model, as known as, self-lead evaluation which means customers can apply the 30-day evaluation with up to 100 systems registered to Red Hat Insights. https://access.redhat.com/insights/evaluation

After the evaluation period, customers need to purchase Red Hat Insights subscription to continue the use.

Hope this help!

Jaylin Zhou Red Hat Insights

Hi Jaylin,

Your information conflicts with the information I got from Rob Williams via mail the other day after I asked him :

"When I started using Red Hat Insights, I was told one can register up to 10 systems free forever.
The evaluation website now says that my evaluation expires on 2017-12-05 ... what happened ?
Can you please tell me what to do, or is this just a wrong information and not relevant for me ?"

This was his answer :

"Regarding the 10 system evaluation - not sure who delivered the messaging but this evaluation model has never been "forever". We've had this model since launch and have no immediate plans to remove this, however this evaluation has always been a yearly thing ...
At the moment and current plans I would say this is not relevant to you. If there was ever any changes to this model where the 10 system eval was no longer offered there would be plenty of communication around this beforehand."

What is correct now ? Will I not be able to use Red Hat Insights for free after the evaluation period has expired ?
Do I have to unregister my systems from Red Hat Insights in December when I do not purchase a subscription ?

Regards,
Christian

Hi everyone, Always great to see more demand for Insights and operational analytics!

Some clarity here: The original unsupported self-lead 10 system evaluation for what was called "Red Hat Access Insights" is still available in a limited legacy capacity. This has never been "forever", but it has been perpetual up to this point as a yearly renewed evaluation for those who wished to try the service out on a small scale - 10 or fewer systems. Currently it renews yearly for those who signed up for the legacy service. This may change in the future.

The service changed from Red Hat Access Insights to Red Hat Insights as we expanded the capabilities and new business rules were implemented at that time that allow customers to take advantage of a much larger evaluation entitlement and see a greater value from the service. For instance, you can now activate a self-lead eval for up to 100 systems - use this in conjunction with your Ansible or Ansible Tower environments, or Satellite to perform large scale automated risk remediation. This was added due to customer feedback, as the 10 system evaluation was not seen as effective by customers.

In response to the documentation inquiry, in order to use the Insights service either an active entitlement or evaluation needs to be in place. So you'll need at least TWO things to use Insights: a RHEL Subscription, and an Insights subscription. This can be the unsupported legacy evaluation, or one of our supported evaluations. You can get started with evaluation subscriptions for Insights from the getting started page at https://access.redhat.com/insights/getting-started or contact your Red Hat account team for an even larger up to 1,000 system Red Hat lead POC evaluation.

You do not need Satellite to take advantage of Insights, but the service is integrated into Red Hat's management portfolio via the Red Hat Customer Portal, Satellite, CloudForms, and Ansible Tower - and any of these will work with whatever type of evaluation you are using.

Hope this helps clear up some of the subscription questions from this discussion.

Thanks again for reaching out and your feedback around Insights,

Will

Hi Will,

Thanks for the comprehensive information, makes things clear.

So, I seem to be using a legacy evaluation, because when I visit
https://access.redhat.com/insights/evaluation, I see this info :

You are currently on a 10 system evaluation of Red Hat Insights
YOUR EVALUATION WILL EXPIRE ON TUE DEC 05 2017.

When I understood you correctly, this legacy evaluation renews yearly, right ?
Does it happen automatically, or is there some action from my side required ?

Below the above mentioned information I get this notification :

Your 100 system 30 day evaluation is ready.
READ AND ACCEPT THESE TERMS TO GET STARTED.

I assume that when I agree, I am loosing my legacy evaluation, is this correct ?

Regards,
Christian

Christian, You will not lose your ten legacy if you start a self-lead evaluation. When your self-lead is over it will revert back to legacy, which will renew perpetually to a point as described in my previous response. HTH, Will

Hi Will,

That is good news ... thank you for the additional information. :)

Regards,
Christian

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